Find & Apply For Customer Service Manager Jobs in Strongsville, Ohio

Job Overview Welcome to The Juris Agency, where we're building something special in Strongsville, Ohio, and we'd love for you to be a part of it! We are seeking and experienced Account Manager to join our growing team. You'll be the trusted contact for our growing Commercial clients, diving deep into their unique insurance needs and ensuring they have the right protection and guidance every step of the way. This isn't just about managing accounts; it's about building genuine partnerships and making a real difference. If you're passionate about insurance, love connecting with people, and thrive in a supportive, client-focused environment, we think you'll feel right at home here.

Salary Range:

$25.00 - $40.00 per hour Benefits Hourly Base Salary + Bonus Opportunities Hands on Training Flexible Schedule Career Growth Opportunities Mon-Fri Schedule Tuition Reimbursement Work from Home Requirements Bachelor's degree in Business, Marketing, or a related field (or equivalent practical experience). Minimum of 3 years of experience in account management, client relations, or a similar role within the insurance industry. Demonstrated ability to manage and grow client relationships. Excellent communication, presentation, and interpersonal skills. Strong understanding of insurance products and services. Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. Ability to work independently and collaboratively in a team-oriented environment. Responsibilities Serve as the primary point of contact for a portfolio of key clients, fostering strong, long-term relationships. Understand client needs deeply and proactively identify opportunities to offer tailored insurance solutions and consulting advice. Collaborate with internal teams to ensure seamless service delivery and client satisfaction. Develop and execute strategic account plans to drive client retention and growth. Conduct regular client reviews to assess satisfaction, address concerns, and present value. Stay current with industry trends and product offerings to provide expert advice. Track and report on key account metrics and performance indicators. About Us The Juris Agency is a leading insurance firm committed to providing comprehensive coverage solutions tailored to our clients' unique needs. With a focus on integrity and client satisfaction, we strive to simplify the insurance process while delivering exceptional service. Our team of experienced professionals fosters a collaborative and innovative culture, empowering employees to excel in their roles. Join us at The Juris Agency and be part of a dynamic environment that values expertise and dedication in the ever-evolving insurance landscape.