Find & Apply For Customer Service Manager Jobs in Bala Cynwyd, Pennsylvania

About the Role Finray Solar is looking for a experienced, results-driven Inside Sales & Customer Success Manager to lead our inside sales and customer follow-up team from our Bala Cynwyd office. This is a hands-on leadership role focused on increasing overall sales quality , recovering sales opportunities and improving customer experience. Your team will work with customers who have already interacted with us, including incomplete enrollments, warm leads, customers who failed validation, and recently enrolled customers requiring quality assurance. You'll be responsible for closing and resolving opportunities, coaching the team, managing performance and improving processes.

Responsibilities:

Recover Incomplete Sales & Warm Leads Develop and manage follow-up strategies for customers who: Complete online marketing and mailer leads Started but did not complete an enrollment Failed the initial sales validation process Need additional documentation or information to complete their enrollment Require follow-up because of a missed bill payment Lead & Develop the Inside Sales Team Manage, coach, and motivate our Customer Advocates to consistently hit individual and team performance goals. Conduct regular call reviews, coaching sessions, and training to improve sales skills, objection handling, customer communication, and close rates. Establish clear expectations and maintain accountability around activity, conversion rates, call quality, and customer experience. Quality Assurance & Customer Success Oversee customer quality assurance calls to confirm customers understand their enrollment, program expectations, and next steps Provide QA call feedback about field representatives to ensure a professional, accurate, and positive customer experience Identify recurring customer issues and provide feedback to leadership CRM & Pipeline Management Use GoHighLevel (GHL) to manage leads, customer pipelines, tasks, follow-up activity, and team performance. Maintain strong CRM discipline across the department and ensure opportunities are properly documented and followed up on. Work with leadership, operations, and marketing to improve CRM workflows and automated follow-up sequences. Conduct CRM clean up as needed Performance Management Track and report key team metrics, including: Contact rates Lead-to-sale conversion Incomplete sale recovery rates Validation recovery rates QA completion rates Individual representative performance Team sales performance Use performance data to identify coaching opportunities and continuously improve results. What We're Looking For Previous experience managing an inside sales, customer success, call center, or sales support team CRM experience required; GHL experience is strongly preferred Strong sales and customer service instincts, good objection handling skills Proven ability to coach representatives and improve performance Comfortable managing KPIs, conversion rates, pipelines, and performance dashboards; past Dialpad experience is a plus Organized and comfortable managing multiple customer pipelines simultaneously Ability to identify problems and develop practical solutions rather than simply escalating them Experience in high-volume consumer sales environment is a plus

Compensation Base Salary:

$55-65,000+ annually

Monthly Commission:

personal sales and saves commission

Monthly Performance Bonuses:

overall team performance bonus

OTE:

$80,000-95,000 annually

Benefits:

Health Share Option (3 months) Health Reimbursement Account ($2000 annually) Personal Trainer Reimbursement ($1500 annually) 401k and up to 3.5% match (12 months) Why Join Finray Solar? You'll have the opportunity to take ownership of an important part of our sales organization and directly impact both revenue and customer experience . This isn't a position where you'll simply monitor an inside customer success taem. We're looking for someone who enjoys coaching people, solving problems, recovering opportunities, and building a high-performing team . If you're competitive, organized, comfortable working with sales metrics, and enjoy developing people, we'd like to hear from you.

Pay:

$68,000.00 - $99,730.01 per year

Benefits:

401(k) 401(k) matching Employee assistance program Health insurance Health savings account Paid time off Referral program Application Question(s): Have you used and are you familiar with GoHigh Level? Do you have any CRM certification? What trainings or certifications have you received that could be relevant for this role? Why do you feel you can do well in this role?

Education:

Associate (Preferred)

Experience:

Customer service: 2 years (Required)

Language:

Spanish (Preferred) Ability to

Commute:

Bala-Cynwyd, PA 19004 (Required)

Work Location:

In person