Find & Apply For Customer Service Manager Jobs in McKeesport, Pennsylvania

As Team Captain Endzone & Loyalty at Value Chain (Going Going Gone!), you lead the front-end team in a fast-paced, value-focused retail environment. You oversee checkout operations, ensuring fast, accurate transactions and strong customer service. You coach associates to promote loyalty programs, manage lines, and maintain a safe, organized entrance and register area. You handle cash control, basic reporting, and communicate issues to store leadership. In this role, you help move inventory quickly and accurately while creating a positive experience for value-driven shoppers. Responsibilities Lead and schedule front-end associates for efficient coverage during peak times Oversee checkout operations, ensuring fast, accurate transactions and cash handling Coach team on loyalty program sign-ups and customer engagement Resolve customer issues and escalate concerns when needed Monitor lines, adjust staffing, and maintain clean, safe front-end areas Support merchandising and signage near entrances and checkout Track basic front-end metrics and report issues to store leadership Ensure adherence to company policies, loss prevention, and safety procedures Required Skills Point-of-sale (POS) operation Retail cash handling Front-end scheduling Customer service Line management and crowd control Team leadership Sales reconciliation and reporting Basic merchandising Loss prevention awareness Inventory and loyalty data entry