Find & Apply For Customer Service Manager Jobs in Portsmouth, Rhode Island

About Cotran Corporation Cotran Corporation is a family-owned business serving customers throughout North America and around the world. We specialize in agricultural and veterinary supplies and have built our reputation on knowledgeable service, dependable products, and long-term customer relationships. We're a close-knit team of 11 employees—6 in our office and 5 in our warehouse. Our workplace is collaborative, multicultural, and hands-on. Every team member plays an important role in keeping our business running smoothly, and we value individuals who are adaptable, dependable, and enjoy working in a small business environment. Position Summary We are seeking a bilingual (English/Spanish) Customer Service & Office Administrator to join our office team. This position combines customer service, order processing, and general office administration. The ideal candidate is organized, detail-oriented, and enjoys interacting with customers while managing multiple responsibilities throughout the day. Experience with QuickBooks Enterprise or similar accounting/ERP software is strongly preferred. Responsibilities Process customer purchase orders accurately using QuickBooks Enterprise. Generate invoices and maintain accurate customer records. Answer incoming phone calls and assist customers professionally. Communicate with Spanish-speaking customers regarding orders, inventory availability, and product information. Enter customer orders and ensure timely processing. Respond to customer inquiries by phone and email. Coordinate with the warehouse team to confirm inventory and shipping information. Assist customers with product recommendations and general product inquiries. Perform general administrative and office support duties as needed. Qualifications Fluent in both English and Spanish (spoken and written). Experience with QuickBooks Enterprise or similar accounting/order management software. Previous customer service or office administration experience preferred. Strong organizational skills and attention to detail. Excellent communication and interpersonal skills. Comfortable working with multiple priorities in a fast-paced environment. Proficient with Microsoft Office (Outlook, Word, Excel). What We're Looking For Success in this role goes beyond technical skills. Because we're a small business, every employee contributes to many aspects of the operation. We're looking for someone who: Enjoys working as part of a small, collaborative team. Is dependable, proactive, and willing to help wherever needed. Takes pride in providing outstanding customer service. Communicates respectfully with coworkers and customers from diverse cultural backgrounds. Appreciates the flexibility and variety that comes with working in a family-owned business. Why Join Cotran? Friendly, supportive, family-owned company. Multicultural and team-oriented work environment. Opportunity to make a meaningful impact in a growing business. Variety of responsibilities that keep every day interesting. Long-term opportunity with a stable company serving customers worldwide.

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) matching Paid time off

Experience:

QuickBooks:

1 year (Required)

Language:

Spanish (Required)

Work Location:

In person