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Customer Support
Customer Service Manager
West Greenwich, RI
Find & Apply For Customer Service Manager Jobs in West Greenwich, Rhode Island
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Account Manager Coast to Coast Fulfillment, Inc. West Greenwich, RI 02817 Coast to Coast Fulfillment has spent more than 30 years handling warehousing, fulfillment, and logistics for clients ranging from consumer product brands to wholesale and B2B shippers, moving products across the country and around the world. We are hiring a computer savvy, detail-oriented Account Manager to serve as the day to day point of contact for a portfolio of our clients. This is a client services role, not a sales role. Our Account Managers focus on servicing and supporting existing clients—not cold-calling or selling. The ideal candidate is organized, communicative, and comfortable working in a fast-paced, operational environment. Experience in client services, logistics, warehousing, or supply chain is highly beneficial and a strong indicator of success in this role. This is a full-time position in West Greenwich, Rhode Island. Hours are 8 am•4:30 pm (Monday through Friday).
RESPONSIBILITIES INCLUDE
Serve as Account Manager (main point of contact) across multiple client accounts Data entry utilizing internal systems Order processing and label generation Perform some customer service responsibilities, such as answering the phone, processing returns, etc. General office administrative duties Assist with special projects as assigned This position is client-facing, will report to the Senior Operations Manager, and have some communication with the Founder/President of Coast to Coast Fulfillment.
QUALIFICATIONS INCLUDE
Education•candidate must have one of the following: Associate's or bachelor's degree Technical school certificate (business, computer science, IT) OR 3+ years of relevant work experience Skills and Experience Experience working in logistics or supply chain Experience working with EDI (an added bonus, not required) Proficiency working in Microsoft Suite, specifically Excel (required) Excellent computer skills with willingness to learn new software (required) Accurate and precise data entry skills Strong attention to detail and problem-solving skills, QA/QC Excellent organization and time management skills Ability to handle multiple tasks/deadlines at once Ability to work in a team environment and independently, must be self-motivated and able to prioritize tasks Very good verbal and written communication skills Positive "can-do" attitude If you are a quick learner, have an aptitude for computers, can type at a moderate or quick pace, and are detail-oriented, you can do this job. Coast to Coast Fulfillment is dedicated to finding the right candidate and is willing to train.
Pay:
Compensation based on prior experience, starting at $20/hour +
Job Type:
Full-time (8:00 am•4:30 pm, Monday•Friday)
Work Location:
773
Victory Highway, West Greenwich, RI Work Remotely:
No, this position requires in-person attendance•applicant must be local
Benefits:
Potential for internal growth Health insurance Dental insurance Vision insurance Simple IRA (company matching) Paid holidays Paid time off APPLY for
IMMEDIATE CONSIDERATION
•email resume to jobs@ctcf-inc.com
Job Type:
Full-time Pay:
From $20.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Ability to
Commute:
West Greenwich, RI 02817 (Preferred) Ability to
Relocate:
West Greenwich, RI 02817: Relocate before starting work (Preferred)
