Find & Apply For Customer Service Manager Jobs in Kingsport, Tennessee

Service Manager McCoy Construction & Forestry | Kingsport, TN Are you a proven service leader who thrives in a fast-paced environment and enjoys building high-performing teams? Join McCoy Construction & Forestry , a trusted John Deere dealership group with 25 locations across the Midwest and East South-Central regions , where your leadership directly impacts customer success, technician development, and operational excellence. This is more than a management role. It's an opportunity to lead a skilled service team, work with industry-leading equipment, and build a rewarding career with a family-owned company that invests in its people. Why Join McCoy Construction & Forestry? At McCoy, we combine the strength of the world-renowned John Deere brand with the values of a family-owned business. We believe in supporting our employees with industry-leading training, advancement opportunities, and a culture where your contributions are recognized and valued. What We Offer • Potential Relocation and/or Sign On Bonus ✅ Competitive compensation ✅ Flexible work schedule ✅ Paid Time Off (PTO) ✅ 7 Company-Paid Holidays ✅ $1,500 Employee Referral Bonus ✅ $200 Annual Work Boot Allowance ✅ $200 Annual Prescription Safety Glasses Allowance ✅ Company-provided uniforms with complimentary cleaning ✅ Medical, Dental & Vision Insurance ✅ Short-Term & Long-Term Disability Insurance ✅ 401(k) with Employer Match ✅ $50,000 Company-Paid Life Insurance Policy ✅ Additional earning opportunities through Safety Bonuses and Online Training Programs ✅ Supportive leadership team committed to your success ✅ Career advancement opportunities within a growing organization What You'll Do As Service Manager, you'll lead the daily operations of our Kingsport service department while ensuring exceptional customer service and efficient shop performance. Key Responsibilities Manage and optimize shop scheduling and workflow Assign service technicians to repair and maintenance work orders Provide leadership, coaching, and technical guidance to technicians Coordinate field service schedules and priorities Oversee equipment pickup and delivery logistics Monitor departmental performance and customer satisfaction Support technician training and development initiatives Drive service department goals and operational efficiency Assist with recruiting, hiring, and developing top talent Support service marketing efforts and business growth Maintain a safe, productive, and customer-focused work environment What We're Looking For Preferred Qualifications 5+ years of experience in heavy construction, forestry, agricultural, or related equipment industries Previous leadership or service management experience preferred Strong organizational, scheduling, and communication skills Comfortable using computer systems and service management software Ability to build relationships with customers and employees Self-motivated leader with a commitment to excellence Invest in Your Future McCoy Construction & Forestry offers industry-leading training programs led by experienced professionals who are committed to helping you grow your career. Whether you're looking to advance your leadership skills or deepen your technical expertise, you'll have the resources and support to succeed. What Makes McCoy Different? When you join McCoy Construction & Forestry, you become part of a company built on a legacy of excellence, integrity, and customer-first service. Backed by the power of the John Deere brand , we're growing, investing in our people, and creating long-term career opportunities for those who want to make an impact. Ready to lead a top-performing service team and grow your career with an industry leader? Apply today! McCoy Construction & Forestry is an Equal Opportunity Employer. Qualified women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Benefits:

Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Application Question(s): Do you have heavy equipment shop service management experience?

Work Location:

In person