Find & Apply For Customer Service Manager Jobs in Greenville, Texas

We are seeking an experienced, hands-on Customer Service Manager to lead our customer service and scheduling operations. We are a fast-paced, nationwide service company that works with law firms, title companies, businesses, and other organizations across the country. This position is ideal for a strong leader who understands that exceptional customer service means responding quickly, taking ownership of problems, communicating clearly, and making sure issues are resolved—not simply passed along to someone else. What You'll Do Lead and supervise our customer service and scheduling team Ensure incoming calls, emails, and customer requests are handled promptly and professionally Monitor daily workflow and make sure orders are scheduled and completed correctly Handle escalated customer concerns and resolve problems quickly Coach employees on communication, professionalism, accuracy, and customer service Hold team members accountable for performance and follow-through Review customer complaints and identify ways to prevent recurring problems Work directly with ownership on customer service issues and operational improvements Help develop and enforce customer service procedures and standards Monitor employee workload and redistribute responsibilities when necessary Maintain strong relationships with existing customers Follow up with customers when problems occur to ensure they are satisfied with the resolution Step in and assist the team during busy periods What We're Looking For We are looking for a manager—not simply a senior customer service representative.

The right candidate will be:

A strong and confident leader Highly organized and detail-oriented Comfortable holding employees accountable Excellent on the phone and in written communication Calm and professional when dealing with upset customers Able to make decisions without needing constant direction Comfortable managing multiple priorities at the same time Proactive about identifying and solving problems Dependable and consistent Comfortable working in a fast-paced office environment Previous customer service management or supervisory experience is strongly preferred. Experience in scheduling, dispatching, title/real estate services, legal services, call centers, or other service-based businesses is a plus. Computer Skills Candidates should be comfortable with: Microsoft Office Email and web-based applications Multiple computer screens and systems Learning new scheduling and customer-management software What Success Looks Like Our Customer Service Manager will create a department where: Customers receive fast responses. Problems are handled immediately. Employees know what is expected of them. Follow-up actually happens. And customers feel that their business matters to us. We have been serving customers nationwide for more than 25 years, and maintaining those long-term relationships is extremely important to us. This is not a remote position.

Pay:

From $47,150.82 per year

Benefits:

401(k) 401(k) matching Flexible spending account Paid time off

Work Location:

In person