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Customer Support

Customer Service Manager

The Woodlands, TX

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Edit Tx, LLC dba Tide Cleaners

Counter Staff-Part Time

Entry-Level JobVerifiedNo experience needed

Pay: Not specified

Posted: 2 weeks ago

Location: The Woodlands, TX (Onsite)

Last Updated: 1 week ago

Hours: Part-Time

Expires: 10/7/2026

Job Description

Reports To:

Counter Manager & General Manager Edit Holdings, LLC dba Tide Cleaners, is looking for a Guest Service Representative to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.

Key Responsibilities Live Our Core Values:

Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times.

Customer Experience:

Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.

Customer Relations:

Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.

Garment Handling:

Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.

Transaction Management:

Accurately calculate prices and handle cash/credit transactions.

Quality Assurance:

Ensure all garments meet Tide Dry Cleaners' quality standards.

Training & Development:

Help train new employees in store procedures and processes.

Store Operations:

Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.

Adaptability:

Work in a fast-paced environment with attention to detail, while standing for extended periods.

Other Duties:

Perform additional tasks as assigned. Qualifications Basic math skills and ability to recognize numbers. Self-motivated with a positive, energetic attitude. Strong leadership and teamwork qualities. Willingness to participate in ongoing training and development. Ability to stand for long periods. Previous experience in hospitality or customer service is preferred.