Find & Apply For Customer Service Representative Jobs in Berkeley, California

Help make the dream of family a reality! Are you passionate about reproductive health and providing compassionate, inclusive support to people building their families? Do you thrive in an environment where organization, accuracy, and empathy matter? The Sperm Bank of California is a non-profit organization providing research-based sperm donation and sperm storage programs. We proudly serve the LGBTQ+ and BIPOC communities, single parents by choice, people experiencing infertility, and individuals preparing for future family-building. We are seeking a Reproductive Health Specialist to join our Programs Team. This role is a key point of contact for intended parents, families, storage clients, and sperm donors. The position combines customer service with health education, scheduling, sales, administrative coordination, and meticulous record keeping. Our ideal candidate is organized, dependable, detail-oriented, and genuinely interested in helping others. We seek someone who can communicate with empathy and patience and is able to balance interpersonal responsibilities with detailed administrative work.

Qualifications:

A college degree and at least two years of related work experience. Additional relevant professional experience may substitute for a completed degree. Experience working in a busy clinic, medical office, customer-service environment, or other fast-paced setting where accuracy and excellent service are essential. Experience and/or interest in reproductive health, fertility care, donor conception, and/or services for the LGBTQ+ community. Excellent verbal and written communication skills. Comfort communicating about sensitive and personal topics with professionalism, empathy, and respect. Non-licensed phone counseling or case management experience is a plus. Strong organizational skills and exceptional attention to detail. Must have the ability to manage competing priorities, interruptions, and time-sensitive tasks while maintaining accuracy. Spanish-language skills are welcomed but not required.

Job responsibilities:

Provide compassionate, responsive customer service by phone, email, chat, and in person to intended parents, storage clients, and sperm donors. Process sales and charges, schedule appointments and shipments, and complete other administrative and operational tasks. Provide clear, accurate education about reproductive health, donor conception, fertility, and our programs and services. Support clients throughout their interactions with our organization, answering questions and helping them navigate next steps. Maintain accurate client records through data entry, charting, documentation, and other record-keeping activities. Records include hard copy charts and databases. Manage multiple priorities in a busy environment while maintaining attention to detail, confidentiality, and accuracy. Collaborate with colleagues across the organization to provide a consistent, supportive client experience. Perform other duties as needed to support the Programs Team. How to

Apply:

Please submit a resume and cover letter . Let us know why you are interested in this position. Applications will be reviewed as they are received, and the position will remain open until filled. Members of the LGBTQ+ community and BIPOC candidates are strongly encouraged to apply. No phone calls or walk-ins, please.

Physical Requirements:

Work at a computer workstation, including keyboard and visual display terminal, and use a telephone for extended periods during an eight-hour workday. Sit for extended periods, with intermittent walking, standing, and bending. Lift and carry equipment and parcels weighing up to 25 pounds. Work effectively in an environment where interruptions and background noise are common. Work with liquid nitrogen. Hazardous-materials handling training will be provided. It is our policy to provide equal opportunity for all employees and applicants for employment without regard to ethnicity, color, creed, religion, gender, sexual orientation, national origin, age, marital status, mental or physical disability, pregnancy, military or veteran status, or any other basis prohibited by applicable state or federal law.

Job Type:

Full-time Pay:

$33.00 - $35.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Please send a cover letter (or use this space) to tell us why you are interested in this position. Applications without a cover letter (or response here) will not be considered. TSBC serves a diverse population including members of the LGBTQ+ community and BIPOC communities. Please describe any experience (professional or personal) you have that is relevant to providing welcoming and inclusive services to members of these communities.

Education:

Associate (Required) Ability to

Relocate:

Berkeley, CA 94704: Relocate before starting work (Required)

Work Location:

In person