Find & Apply For Customer Service Representative Jobs in Spring Valley, California

Discount Plumbing is a growing residential and light commercial plumbing company serving San Diego, from Del Mar to the border. We're looking for a sharp, organized dispatcher to be the voice of our company

• the first person our customers talk to and the person our technicians count on to keep the day running. Why You'll Like It Here
• Steady, full-time office position
• no cold calling
• Small team where your work is noticed and you're not just a number
• Training on ServiceTitan and our systems What You'll Do
• Answer inbound calls, texts, and emails as the first point of contact for customers
• Book service calls and estimates in ServiceTitan, gathering the right details the first time
• Learn each technician's skill set and dispatch the right tech to the right job
• Manage the daily schedule
• reroute techs, handle emergencies, and fill openings as the day changes
• Keep customers updated on arrival times, delays, and follow-ups
• Calmly de-escalate upset customers and resolve issues or escalate to management when needed
• Follow up on estimates, unsold quotes, and memberships
• Request reviews from happy customers
• Assist with invoicing, payment collection, and basic data entry in QuickBooks
• Help with general office tasks
• filing, supply orders, permits, and anything that comes through the office What We're Looking For
• 1+ year of experience in dispatch, customer service, or a call center (home services a plus)
• Clear, friendly phone voice and strong communication skills
• Calm under pressure
• Able to juggle phones, the schedule, and techs at the same time
• Organized, detail-oriented, and good at follow-through
• Comfortable with computers; ServiceTitan and QuickBooks experience a plus (we'll train)
• Bilingual English/Spanish a plus
• Reliable, punctual, and able to pass a background check Schedule
• Full-time, Monday-Friday [40 hrs/week]
• Occasional rotating Saturday coverage Benefits
• Medical, dental, vision, and life insurance
• 401(k)
• Paid vacation and sick time Apply today
• quick interviews, fast start.

Pay:

$20.00

• $25.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person