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Now viewing: Customer Service Representative
MB
Marlborough Bakery & Cafe
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Job Description
Job Overview We are seeking a warm, dedicated, and enthusiastic Bakery Counter Team Member to be the face of the Marlborough Bakery & Cafe. In this role, you will be the first and last point of contact for our cherished customers, creating a welcoming atmosphere and providing exceptional service. Duties Greet every customer with a warm and friendly smile as they enter the bakery. Take customer orders accurately for baked goods, coffee, and other beverages. Develop a thorough knowledge of our menu items to answer questions and make personalized recommendations. Communicate clearly and professionally with customers regarding ingredients, special orders, and daily specials. Handle cash and credit card transactions accurately and efficiently using our Point of Sale (POS) system. Carefully package pastries, breads, and cakes, ensuring they are presented beautifully and securely for travel. Prepare and serve our full range of coffee and espresso drinks. Maintain the cleanliness and organization of the counter, display cases, and customer seating area. Restock napkins, cups, lids, and other front-of-house supplies as needed. Collaborate with our bakers and kitchen staff to stay informed about product availability and daily inventory. Qualifications Previous experience in a customer service role is preferred. Strong communication skills, both verbal and written. Ability to analyze information and provide clear solutions to clients. Proficiency in data entry with attention to detail. Experience with cash handling is a plus. Bilingual or multilingual abilities are highly desirable. Proficient in using office software and computerized systems. Strong organizational skills with the ability to manage multiple tasks effectively. If you love the smell of fresh bread, enjoy making people's day a little sweeter, and want to be part of a passionate team building a beloved community hub, we would love to welcome you to the Marlborough Bakery & Cafe family!