Find & Apply For Customer Service Representative Jobs in Spirit Lake, Iowa

Automotive Service AdvisorSpirit Lake, Iowa Full-Time | Automotive Service Department We are looking for a high-energy, customer-focused Automotive Service Advisor to join our team in Spirit Lake, IA . This position is about much more than writing repair orders. We are looking for someone who can build relationships, earn customer trust, and become the person customers come back to for their vehicle's service needs. Our ideal Service Advisor is a customer collector — someone who creates such a strong experience that customers choose to return, refer friends and family, and trust us with their vehicles year after year. What You'll Do Build strong, long-term relationships with service customers Greet customers professionally and create a great first impression Listen carefully to customer concerns and accurately document vehicle needs Recommend maintenance and repairs based on time, mileage, condition, and inspection results Clearly explain recommendations and help customers understand the value of completing the work Follow up with customers throughout the repair process Maintain consistent communication from check-in through vehicle delivery Review technician inspections and present recommendations to customers Identify additional service opportunities without being pushy or transactional Follow up on declined and deferred work to bring customers back Build a personal customer base and actively work to increase customer retention Deliver a professional and memorable vehicle delivery experience Work closely with technicians, parts, and management to keep repairs moving Maintain accurate repair orders and follow dealership processes Help create a positive, accountable, high-performance service department What We're Looking For We want someone who: Has previous automotive service advisor experience or strong customer-facing sales experience Naturally builds relationships and earns trust Is comfortable asking for the sale and presenting recommendations Communicates clearly and confidently Is organized and able to manage multiple customers at once Takes ownership of the customer experience Has strong follow-up habits Is motivated by performance and income Works well in a team environment Understands that customer retention is built one interaction at a time Shows up with energy, urgency, and a positive attitude The Right Person for This Position The right person doesn't wait for customers to come back. They create customers who want to come back. You should be comfortable talking with people, building relationships, explaining automotive needs in a way customers understand, and asking for the opportunity to earn their business. If you are someone who enjoys helping people, likes a fast-paced environment, and wants to build a career and a customer base , we'd like to talk with you. Why Join Us? Competitive compensation Performance-based earning opportunity Opportunity to build a long-term customer base Professional, team-oriented environment Training and development Advancement opportunities A dealership focused on improving both the customer experience and employee experience Apply Today If you believe you can build relationships, create loyal customers, and drive results , apply today.

Location:

Spirit Lake, IA Pay:

$50,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person