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Customer Service Representative - Full Time

United Airlines

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Elk Grove Village, Illinois

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PERMANENT

Updated 09/03/2026

Job Description

Job Summary

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

As the face of our customer, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

Checking-in and processing of passengers and baggage onto flights

Ensuring that passengers are in possession of valid documentation for travel

Meeting and boarding flights, assisting passengers wherever required that includes:

• Working remote arrivals and departures outside (heat, rain, snow)
• Driving on the ramp
• Baggage service handling, incl. occasional lifting of bags up to 25kg
• Manual handling of aircraft doors
• Transfer counter
• United Club lounge
• Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

United Airlines is committed to fair and gender-neutral pay. The starting pay for this role is 40,911 annualy. This salary range is based on full time (38.5 hours) and will be pro-rated based on actual hours based on your contract terms. Placement within this range is determined by objective criteria, including professional experience, qualifications, and specific skills.

To ensure a bias-free recruitment process, we do not request or consider your salary history when determining an offer. We believe in compensating for the value of the role and your unique expertise.

To maintain equity across our global team, we offer a standardized incentive program available to all eligible employees. Additionally, because we operate across multiple borders, each country features a unique, localized benefits package designed to align with regional standards and statutory requirements.

Qualifications

Minimum Qualifications:

High School Diploma or equivalent secondary school certificate

A proven track record of reliability

Professional image and appearance

Outstanding customer service skills

Confident communication skills

Must be fluent in English and German (written and spoken)

Ability to travel to other countries for training purposes

Must be at least 18 years of age

Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations

Must be legally authorized to work in Germany/EU for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred Qualifications:

Previous airport operations experience with United Airlines

Valid drivers license for Germany

Fluency in other European languages

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