Find & Apply For Customer Service Representative Jobs in La Grange Park, Illinois

Post Customer Service Representative Job Category :

STAFF Requisition Number :

CUSTO001154

Apply now

Posting Details Posted :

September 11, 2026 Full-Time On-site Locations Showing 1 location Chicago West 418 Shawmut Ave La Grange, IL 60526, USA Chicago West 418 Shawmut Ave La Grange, IL 60526, USA +0 more locations less locations Job Details Description 1.

Key Responsibilities:

CRS will be responsible for maintaining a strong knowledge of our products and services, promoting customer relations by consistently providing exceptional customer service. Initiate sales and be capable of effectively cross-selling products and services to customers. 2.

Duties & Responsibilities:

• Support Sales Reps in Safety Product Industry
• Answers Customer Phone Calls
• Processes Sales Orders
• PO Requests
• RMA's
• UPS World-ship
• Follows Up on Customer Orders
• Ensuring Product Is Ordered, Shipped and Delivered
• Resolves Customer Problems
• Internet Sales Processing
• Research with Vendors to Find Non-Stock Products
• Contact Customer to Process Sales Orders
• Administrative/Accounting -- As Required and Needed 3.

Educational Requirements:

High School Graduate/GED AA (2yr) BS/BA Preferred 4.

Experience Requirements:

• 3-5 years of Working in an office Environment 5.

Special Skills:

• Address customer challenges with professionalism, answering customer questions and investigating & correcting errors.
• Ability to present a professional image and communicate with the public, co-workers, management, customers and others in a courteous, positive and professional manner.
• Preferred candidates will have enthusiasm, show strength in understanding the needs of the customer and be able to solve complex problems.
• The ability to take initiative and utilize sound judgment in decision making. Must be able to work in a team environment with the ability to interact in a positive manner with co-workers and management.
• Must have the ability to demonstrate a sales initiative.
• Assist Branch Managers in researching any unusual inventory transactions within their accounts 6.

Work Environment & Physical Demands:

• The working environment consists of an office workspace which is conditioned but may encounter various degrees of heat, light and dust.
• Must be able to sit and work within an office environment for majority of the workday. May infrequently lift, up to 10 pounds. Will need to reach and bend to access files with reasonable accommodation.
• Must have the manual dexterity to use a computer keyboard and phone.

7.

Work Hours:

Normal 1st Shift 2nd Shift 3rd

Shift Other:

8.

Other Skills/Requirements:

• Strong attention to detail, goal oriented

Computer Skills:

MS Office - MS Navision (NAV) preferred

• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Positive, Can-Do Attitude
• Basic office etiquette

Qualifications Skills Behaviors :

Motivations :

Education Experience Licenses & Certifications Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.