Find & Apply For Customer Service Representative Jobs in Rock Island, Illinois

Customer Service Representative at Beneficial Talent Source Customer Service Representative at Beneficial Talent Source in Rock Island, Illinois Posted in about 5 hours ago.

Type:

full-time

DAILY DUTIES

• Become knowledgeable of the company products and understand each customer's need to provide real, effective solutions and deliver exceptional customer service.
• Operate our computer-based systems to enter order entries quickly and accurately.
• Navigate 3 rd party, vendor, customer portals and databases.
• Respond to high-volume emails accurately and professionally
• Collaborate with Purchasing, Accounting, returns and warehouse staff.
• Work closely with vendor partners to resolve order and product issues.
• Solve customer problems and find the best possible solutions.
• Communicate professionally on the telephones with many customers and sales representatives.
• Maintain customer relations through timely services.
• Assist Incentive's Sales Team with various account management activities.

QUALIFICATIONS

• Proficient in Microsoft Office Products
• 1+ years' experience in Customer Service
• Knowledgeable with composing emails to customers professionally
• Self-starter
• Able to multi-task
• Organized with attention to detail
• Able to handle deadlines in a timely manner
• Ability to work within a team
• Demonstrates the ability to take initiative and problem solve
• Reliable attendance and work history
• Effective verbal and written communication skills
• Ability to prioritize and manage multiple assignments