Find & Apply For Customer Service Representative Jobs in Columbia City, Indiana

Job Overview At City Automall in Columbia City, we believe that taking care of a vehicle is about more than just turning wrenches—it is about taking care of the people who rely on those vehicles every single day. We are currently looking for a friendly and motivated quick lane advisor and a Main shop Service Advisor to join our close-knit shop team. If you enjoy chatting with people and have a knack for keeping things organized, you might be the perfect person to help bridge the gap between our expert technicians and our customers. You will be the face of our service department, helping neighbors in our community get back on the road safely and with peace of mind. We pride ourselves on being an inviting, low-pressure place to work where your voice matters and your hard work is noticed. Whether you are an experienced advisor or someone with a deep passion for cars and customer care, we want to invite you to grow with us in a role that values integrity, kindness, and clear communication above all else. Whether you're starting out or have years of experience We have a position on our growing team for you.

Salary Range:

$48,000.00 - $100,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Career Growth Opportunities Retirement Plan Requirements Valid driver's license with a clean driving record. Previous experience working in an automotive service or customer-facing mechanical role. Understanding of automotive systems and common repair processes. Strong organizational skills for managing multiple vehicle files simultaneously and the ability to keep all parties including the shop and customer updated. Experience using automotive service scheduling software. Knowledge of basic vehicle maintenance procedures. Responsibilities Greet guests as they arrive, making them feel welcome and comfortable while their vehicle is in our care. Translate technical mechanical issues into clear, easy-to-understand language for our customers. Keep vehicle owners updated throughout the day regarding the status of their service or repairs. Organize the shop workflow by coordinating with our technicians to ensure work is completed on time. Manage service invoices and handle payment processing with accuracy and transparency. About Us City Automall is a dynamic automotive dealership specializing in new Ford & Chevrolet, and quality used vehicles. We're driven by a commitment to exceptional customer service, fostering a transparent, family-like culture. Join our energetic team dedicated to empowering customers and delivering top-tier sales, finance, and service experiences. Accelerate your career with us!