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Now viewing: Customer service representative
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Robert Half
Customer service representative
Entry-Level JobVerifiedNo experience needed
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Entry-Level Job
Verified
No experience needed
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Job Description
We are looking for a Customer Service Representative to support order management, customer communication, and account growth for a manufacturing business in Fitchburg, Massachusetts. This role combines strong service skills with administrative accuracy, helping customers receive timely information while ensuring orders, quotes, and related documentation are handled efficiently. The ideal candidate is organized, detail-oriented, and confident working with both customers and internal sales partners to maintain positive business relationships.
Responsibilities:
- Manage incoming customer orders from entry through fulfillment, monitor progress, and coordinate follow-up to help meet delivery expectations.
- Build and maintain customer accounts by identifying opportunities to reconnect with prior clients and support outreach to prospective business contacts.
- Strengthen long-term customer relationships by responding to needs promptly and contributing to retention and revenue growth efforts.
- Recommend relevant products and additional solutions during customer interactions to encourage expanded sales and referral opportunities.
- Work closely with regional sales leaders and sales representatives to address customer requests, resolve order concerns, and support active opportunities.
- Review inactive or lost accounts, conduct follow-up communication, and help revive business where appropriate.
- Prepare and verify customer information, quotations, and order details to support accurate processing and smooth coordination with shipping.
- Handle initial lead response activities, share outcomes with internal stakeholders, and assist with marketing-related follow-up such as samples, mailings, and outreach calls.
- Contribute to overall quality standards and provide additional administrative or customer support tasks as needed.
- This role is 100% in office M-F 8-5