Find & Apply For Customer Service Representative Jobs in Granby, Massachusetts

Pay:

$18.00 - $25.00 per hour + COMMISSION Job Overview Job Overview We are looking for enthusiastic and motivated Call Center Representatives to join our growing team. In this role, you will connect with homeowners to introduce them to No-Cost Home Energy Assessments and other energy efficiency services available through programs like Mass Save. This position offers competitive hourly pay plus commission and weekly bonuses, giving motivated team members strong earning potential. If you enjoy speaking with people, working toward goals, and helping homeowners save energy and money, we'd love to hear from you. No call center experience is necessary. Responsibilities Make outbound calls to homeowners to generate interest and schedule No-Cost Home Energy Assessments and other company services (many leads come from referrals from our satisfied clients) Create a positive and engaging experience with a bright, enthusiastic, and conversational approach Serve as the first step in the customer's journey toward improving their home's comfort and energy efficiency Achieve personal and team weekly appointment-setting goals to qualify for commission and bonuses Accurately schedule appointments and update customer information in company systems Follow all communication procedures, guidelines, and company policies Provide excellent customer service and ensure a positive experience for every client interaction Qualifications Strong verbal and written communication skills Sales, marketing, or customer service experience is preferred Ability to work independently and stay disciplined in a work-from-home environment Strong organizational skills with the ability to multitask and prioritize Comfortable using computer systems and software applications About Us Founded in 2013, American Installations specializes in delivering energy efficiency solutions to homes and buildings throughout New England.

Our services focus on:

Improving home comfort and air quality Reducing energy consumption and utility costs Providing homeowners with long-term energy savings Whether clients work with us for a utility-sponsored Home Energy Assessment or one of our advanced efficiency upgrades, our mission remains the same: deliver high-quality, professional service that makes homes more comfortable and efficient.

Job Types:

Full-time, Part-time Pay:

Up to $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Granby, MA 01033