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Now viewing: Member Service Representative
NS
North Star Credit Union
Member Service Representative
Entry-Level JobVerifiedNo experience needed
Job Description
Are you looking for a new position? North Star Credit Union is a member-owned and community-oriented organization that is looking for an applicant who can help in fulfilling our mission by providing high quality financial services and education to meet the needs of our communities. Apply today to join our team!
Title:
Member Service Representative Employment:
Full Time Hours:
Monday-Friday 8:30-5:15, various evening/weekend hours as neededLocation:
Cook, MN Reports to:Regional Branch Manager Purpose:
MSR will assist members, guests and staff with friendly, knowledgeable service in a professional manner with all products and services offered.General Responsibilities:
1. Build relationships with staff, members and community partners. Adhere to the member service standards set by the credit union. 2. Handle large amounts of currency, coin and other products offered by company, and maintain an accurate drawer within designated limits. 3. Process member transactions. 4. Open and service various products including new accounts, checking and savings, IRA's and certificates. 5. Greet members and visitors as they enter the building. 6. Effectively and professionally communicate all products and services to members and actively cross-sell additional products. 7. Attend staff meetings, training and other designated events. 8. Be proficient with opening, closing and emergency procedures. 9. Assist members over the phone and online. 10. Assist members with opening, accessing, renewing and closing safe deposit boxes. 11. Use appropriate problem solving when dealing with suggestions or concerns. 12. Meet individual goals and help with organization goals. 13. Keep facilities, work area and equipment clean and well maintained. 14. Assist with balancing the vault daily. 15. Assist with balancing and maintaining the coin machine and ATMs. 16. Responsible for daily mail runs. 18. Responsible for taking in chargeback requests. 19. Community Involvement. 20. Other duties as assigned.Required Skills:
- High school diploma.
- Excellent written and oral communication skills.
- Exceptional customer service.
- Strong understanding of credit union products and services.
- Proficient in Microsoft Office including, Excel, Word and PowerPoint.
- Ability to lift 20+ pounds.
- Be able to stand and sit for long periods of time.