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Customer Support/ Inside Sales Yard Boss Crete, NE Job Details Full-time $18

•$22 an hour 5 days ago Benefits Paid time off Qualifications Customer communication Research Attention to detail Office experience Full Job Description Office and Customer Support Specialist Working for Yard Boss is like joining a family. We are Lincoln's only locally owned and operated, fertilizer-focused lawn care company. Our team takes pride in knowing Lincoln lawns inside and out, and we value hard work, accountability, and a human approach to customer service. Position Summary The Office and Customer Support Specialist is the front line of Yard Boss. This role is responsible for delivering exceptional customer service, supporting sales efforts, managing scheduling and data entry, and assisting with special projects. The ideal candidate is organized, energetic, detail-oriented, and thrives in a fast-paced, customer-focused environment. Key Responsibilities & Duties Answer and manage incoming phone calls; serve as the first point of contact Maintain an 85% phone answer rate Assist customers via phone and email with: Scheduling, cancellations, billing, payments, and complaints Enter and maintain accurate client data and records Perform inside sales via phone and email, including: New customer sales Upsells Contract creation Onboarding new clients Manage and update customer schedules as directed Draft written and verbal responses to customer inquiries Prepare and send informational materials and documents to customers and prospects Work independently and collaboratively on ongoing and special projects Act as project manager for special assignments as requested by the Owner/President, which may include: Coordinating presentations Direct mail campaigns Creating brochures Researching products and pricing Gathering information for estimates Generating and submitting estimates and invoices

Work Schedule Monday-Friday:

9:00 AM

•5:30 PM (30-minute lunch)

Peak Season:

Mid March

•May Mid August

•Thanksgiving Additional Hours may be required during peak seasons. Location Work is performed at our office in Crete at 379 County Road 2500, Crete

NE. 68333

Working Conditions & Physical Requirements Ability to sit for extended periods and work at a computer Ability to concentrate on tasks without distraction Ability to remember information such as words, numbers, procedures, and details Ability to listen, understand, and clearly communicate information verbally and in writing Preferred Qualifications Associate degree 5+ years of related experience Experience working in a small business office environment Prior experience in a service-based business

Pay:

$18.00

•$22.00 per hour

Benefits:

Paid time off Ability to

Commute:

Crete, NE 68333 (Required)

Work Location:

In person