Find & Apply For Customer Service Representative Jobs in Laurel, Nebraska

Why is Citizens State Bank a good choice? At Citizens State Bank, we work hard to meet the financial needs of the individuals, businesses, and organizations we serve. We are steadfastly committed to providing a superior banking experience by delivering personalized attention and service along with convenient access to modern banking technology. Our employees are our most valuable asset, and we strive to invest in their professional development and foster a positive work environment where they may thrive. We are dedicated to being a community organization that ensures that resources remain locally invested for the benefit of those we serve.

ESSENTIAL JOB DUTIES 1.

Support online, mobile, and remote banking services for customers and all Bank locations. 2. Process daily electronic payments, including ACH, cash letter, debit card, and online banking transactions. 3. Develop proficiency with multiple software platforms, including troubleshooting technical issues. 4. Complete end-of-day and end-of-month processing. 5. Assist with accounts payable. 6. Issue and print debit cards. 7. Render statements for digital and manual delivery. 8.

Process customer transactions:

receive deposits, verify cash and endorsements and issue receipts, make withdrawals, cash checks, sell money orders, provide customer account printouts, scan work for remote capture, and receive installment loan payments. 9. Open customer accounts and cross-sell the Bank's services and products. 10. Provide customer access to safe deposit boxes (where applicable) 11. Carry out facility opening and closing procedures. 12. Balance transactions at end of day and verify cash totals. 13. Complete daily reports, logs and necessary documentation. 14. Operate drive-up teller window, including rotating Saturday staffing. 15. Answer telephone, transfer calls, and take messages. 16. Greet customers and refer them to the appropriate staff. 17. Other duties as assigned. 1. High school graduate or equivalent required. 2. Excellent verbal, written and interpersonal skills to represent the Bank in a positive way in dealing with customers and co-workers. 3. Cash management experience and accuracy highly preferred. 4. Customer service and retail sales experience preferred. 5. Proficiency with Microsoft Outlook, Word and Excel required. 6. Ability to use core processing and data systems. 7. Ability to use standard office equipment such as a computer, typewriter and 10-key calculator/adding machine. 8. Ability to stand for long periods of time and lift 15 to 20 pounds. 9. Successful completion of teller training and any other compliance training deemed necessary by the Bank. The Customer Service Representative / Operations Specialist provides prompt, efficient and accurate customer and internal support service; interacts with customers and co-workers in a courteous, professional manner; completes transactions efficiently and accurately while securing customer privacy and confidentiality; and helps to implement and facilitate on-going technological advances in banking services and products.

PROGRAMS AND EQUIPMENT USED 1.

Fiserv Precision Core Processing System 2. Fiserv Director Image Software 3. Fiserv Business Process Manager 4.

Microsoft Office Products:

Outlook, Word, and Excel 5. Computer 6. Typewriter 7. Ten-Key Calculator 8. Scanner/Copier/Fax 9. Coin Machine 10. Postage Meter Citizens State Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran