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Customer Support
Customer Service Representative
Salem, NJ
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Harris Plumbing, Heating, Air, & Electrical is a growing, locally owned and operated full-service residential home services company based in South Jersey. We proudly serve homeowners throughout the Tri-State area, delivering 5-star plumbing, heating, cooling, and electrical services through a proven, customer-focused service system. Harris is currently in search of an experienced Call Center Rep/Appointment Setter !
Pay rate:
starting at $20/hr
RESPONSIBILITIES
Deliver 5-star customer service on every inbound and outbound interaction—our customers are the reason we do what we do Professionally handle inbound calls and make outbound follow-ups to convert conversations into booked opportunities Accurately collect, verify, and document customer information in all systems Take ownership and pride in the quality, accuracy, and consistency of your work Communicate with customers through phone, live chat, email, portals, and other electronic platforms Actively manage customer satisfaction by completing happy calls, sending follow-up communications, and responding to reviews when assigned Take full ownership of the customer experience from first contact through resolution Collaborate as part of a team that shares ideas to improve call flow, processes, and the overall customer experience Maintain a positive, professional attitude and demonstrate a willingness to learn, grow, and adapt every day
QUALIFICATIONS
Strong verbal and written communication skills with the ability to engage customers professionally on inbound and outbound calls Proficient typing skills and the ability to quickly learn and navigate multiple software systems and applications High attention to detail with a strong focus on accuracy and proper documentation Self-motivated, dependable, and results-driven, with the ability to work well both independently and as part of a team Positive, optimistic attitude with a people-first mindset and strong customer focus Strong problem-solving skills with the ability to think quickly, collaborate, and work well on a team in a fast-paced call center environment
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level: 1 year
