Find & Apply For Customer Service Representative Jobs in East Syracuse, New York

Call Center Representative Pacer Staffing - 4.6 East Syracuse, NY Job Details Contract Up to $19 an hour 1 day ago Qualifications Spanish Customer communication Operator switchboards Interpersonal skills High school diploma or GED Telephone systems Typing Productivity software Phone triage Office phone management Full Job Description Call Center Representative East Syracuse

NY USA 13057

Assignment Length:

2 years contract $19/hr. pay rate ($20 pay rate for bilingual in Spanish) Schedule is Monday to Friday, 8am - 5pm What we help them with: Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer Our number one goal is to get the homeowner connected with the dealer Provide customers with warranty information Product comparison Dealer referrals to distributors Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.

Identify Requirements:

• 6+ months experience handling inbound calls in a call center environment
• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills

Education HS Diploma/GED Pay:

Up to $19.00 per hour

Education:

High school or equivalent (Required)

Experience:

Call center: 1 year (Required) Ability to

Commute:

East Syracuse, NY 13057 (Required)

Work Location:

In person