Find & Apply For Customer Service Representative Jobs in Ogdensburg, New York

Technical Product Specialist | DeFelsko Corporation DeFelsko Corporation, a leading U.S. manufacturer of hand-held inspection instruments, is seeking a Product Specialist to provide technical expertise and sales support to customers and dealers. This role combines technical problem-solving, customer interaction, and product knowledge to develop solutions for complex measurement and application challenges. Key Responsibilities Analyze customer applications and technical requirements to determine appropriate measurement methods and product solutions. Troubleshoot complex technical issues and independently evaluate solutions, limitations, and alternatives. Provide technical support and product recommendations to customers and dealers by phone, email, and in person. Support sales opportunities through technical consultations, product demonstrations, follow-up, and dealer support. Represent DeFelsko at trade shows and other professional events. Stay current on DeFelsko products, measurement technologies, industry trends, and competitive products. Identify recurring technical issues and opportunities for product, documentation, or training improvements. Qualifications Bachelor's degree and 2+ years of experience in engineering, manufacturing, instrumentation, technical sales, product support, or a related field preferred. Equivalent combination of education and relevant experience may be considered. Strong written and verbal communication skills, with the ability to communicate technical information clearly, professionally, and effectively with customers and dealers. Strong analytical and problem-solving skills, with the ability to independently evaluate technical information and develop practical solutions. Customer-focused, organized, and able to manage multiple priorities. Experience with product demonstrations, technical training, or dealer/customer support is a plus. Why DeFelsko Work in a clean, modern, high-tech manufacturing facility Enjoy a consistent Monday-Friday, daytime schedule Receive competitive compensation and comprehensive benefits Benefit from professional development, training, and opportunities for growth Collaborate with Engineering and Production to provide customers with informed technical support Join a stable, innovative company known for quality, precision, and technical expertise Learn more at www.defelsko.com. DeFelsko Corporation is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, national origin, sex, age, disability, marital status and arrest and conviction ecords or any other protected classifications in accordance with all Federal, NY State, and Local laws governing non-discrimination in employment.

Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance Ability to

Commute:

Ogdensburg, NY 13669 (Required) Willingness to travel: 25% (Preferred)

Work Location:

In person