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Support members by providing technical assistance for digital banking services, including Online Banking, Mobile Banking, Bill Pay, and Remote Deposit Capture. Troubleshoot access and functionality issues while educating members on available self-service tools to promote confidence, convenience, and an enhanced digital banking experience.

Maintain the confidentiality and security of member information in accordance with established policies, procedures, and applicable regulatory requirements.

Build strong member relationships through conversations that identify opportunities to improve financial well-being, educate members on SFCU products and services, recommend solutions aligned with their needs, and contribute to individual and team referral and service goals.

Effectively multitask in a fast-paced environment by navigating multiple systems, adapting to new technologies, and managing competing priorities.

Demonstrate strong communication, customer service, and relationship-building skills by actively listening, identifying member needs, and delivering exceptio...","type","jobPosting","source","LC","accountId","61617783","organizationName","Sidney Federal Credit Union","applicationUrl","https://www.jobit.com/search/jobs/9412816/contact-center-representative.html","Sidney Center, NY","isRemote","location",{"_195":196,"_197":198},"createdAt","2026-09-01T14:47:28.874919475Z","updatedAt","2026-09-01T12:32:09.142Z","publishedAt","2026-08-31T00:00:00Z","expiresAt","2026-10-02T00:00Z","status","active","isExpired","isDiscoverable",true,"isSearchable","isSpotlight","isDraft","careerSkills",[150,151,152,153,154,155,156,157,158,159,160,161,162,163],"requiredEducation","na","isEmailRequired","isPhoneRequired","subtype","job","titleSearch","Contact Center 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Find & Apply For Customer Service Representative Jobs in Sidney Center, New York

Contact Center Representative 1