Find & Apply For Customer Service Representative Jobs in East Butler, Pennsylvania

Company Overview:

Isoclima Specialty Glass, a proud member of the Isoclima Group of Companies, is a leading provider of security, architectural, and commercial glass products. Our product line includes security glass, flat glass, and bent glass laminates that meet or exceed industry standards. We specialize in manufacturing bullet-resistant, blast-resistant, forced entry, and detention glass for high-security applications, including government buildings, financial institutions, and courthouses. As an

ISO 9001

certified company, we are committed to maintaining the highest standards of quality in our diverse product offerings.

Position Overview:

The Customer Engagement Specialist is responsible for supporting the company sales by answering existing or prospective customer calls, quoting, following up on quotes, processing purchase orders, and performing customer service and project management. The duties described herein are not all-inclusive and may be supplemented.

Key Internal Relationships:

Customer Engagement Manager, Customer Engagement Supervisor, Sales Representatives, Production and Operations Team, Quality Manager, Purchasing Position Overview:

As a Customer Engagement Specialist at Isoclima Specialty Glass, you will play a crucial role in maintaining and strengthening our relationships with customers. You will be the first point of contact for customer inquiries, order processing, and issue resolution. This position requires exceptional communication skills, attention to detail, and a customer-centric mindset.

Key Responsibilities:

Customer Communication:

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels. Provide prompt, professional, and courteous responses to customer questions and concerns.

Order Processing:

Receive and process customer orders, ensuring accuracy and timely fulfillment. Coordinate with internal teams to meet customer requirements and delivery deadlines.

Issue Resolution:

Address customer issues and concerns effectively, collaborating with various departments to provide timely solutions. Ensure customer satisfaction is maintained throughout the resolution process.

Product Knowledge:

Develop a strong understanding of Isoclima Specialty Glass products and services to provide accurate information to customers and assist them in making informed decisions.

Documentation:

Maintain organized and accurate records of customer interactions, orders, and issue resolutions. Keep detailed logs and reports to facilitate effective communication with the sales and production teams.

Feedback Collection:

Gather customer feedback and relay it to the relevant departments for continuous improvement in our products and services.

Sales Support:

Collaborate with the sales team to provide pre-sales and post-sales support, including creating and sending quotes, order tracking, and assisting with customer inquiries related to product availability and pricing.

Hybrid Work:

Following successful orientation period, effectively manage a combination of remote work and in-office work, ensuring seamless communication and collaboration with the team and customers.

Qualifications:

Associate or Bachelor's degree preferred. Relevant industry experience may be considered. Proven customer service experience or related field, ideally in manufacturing or glass industry. Exceptional communication skills, both written and verbal. Strong problem-solving and conflict resolution abilities. Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite. Detail-oriented and organized with the ability to handle multiple tasks simultaneously. Ability to work both independently and as part of a team. Knowledge of glass manufacturing is a plus but not mandatory. Training and Experience (position requirements at entry): Minimum 2 years customer service experience Demonstrated proficiency of Microsoft Office programs:

Excel, Word, Outlook Strong Mathematical/Geometry Knowledge Compensation:

Up to $55,000 per year

Other Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

Light Work:

Exerting up to 20 pounds of force occasionally, and/or a negligible amount of force constantly to move objects.

Travel:

Minimal travel required

• occasional travel to Blairsville, PA facility

Benefits:

Isoclima Specialty Glass offers the following benefits package to all full-time employees. Health, vision, and dental insurance Life insurance and short-term disability insurance offered at no-cost to employee Ten (10) paid vacation days and nine (9) paid company holidays 401k retirement savings program with company match Unum supplemental insurance Isoclima is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics. For positions requiring access to technical data, Isoclima Specialty Glass may have to obtain export licensing approval from the U.S. Department of Commerce

• Bureau of Industry and Security and/or the U.S. Department of State
• Directorate of Defense Trade Controls. As such, applicants for this position
• except for U.S. Citizens, U.S. Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3)
• may be subject to a U.

S. export control license review process.

Job Type:

Full-time Pay:

Up to $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home

Work Location:

In person