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call center representative / customer service
Job Description
call center representative / customer service - Remote work
FEASTERVILLE TREVOSE, PA
1 DAYS AGO
22893377
Summary
FEASTERVILLE TREVOSE, PA
Remote
Competitive Salary
4 Years Experience
High school graduate or equivalency certificate (GED)
No Commission
40.00 hours per week / Day Shift / Full-Time
Description customer service / Call center - Remote Interview will be done in a week. Please send your resume in word format if interested. Rate - 18.00 /hr plus PTO and benefits. Provide friendly and professional customer support via phone, email, and chat to customers using our website and phone app.
Assist customers in registering for the program, navigating its features, and resolving any issues they encounter.
Address customer inquiries and concerns related to the program promptly and effectively.
Troubleshoot account problems, or reward redemption discrepancies, ensuring timely resolution and escalation when necessary.
Investigate and escalate technical issues where applicable.
Educate customers about the benefits and features of our program.
Help customers understand how to earn points, redeem rewards, and maximize their overall experience.
Proactively gather customer feedback and suggestions regarding the program and website/app usability.
Document customer interactions and report recurring issues to the appropriate department for continuous improvement.
Ensure that all interactions with customers comply with company policies and guidelines.
Stay up-to-date with any changes or updates to the program to provide accurate information to customers.
Work to retain customers by addressing concerns, offering solutions, and fostering a positive and personalized experience, ultimately increasing customer loyalty.
Collaborate with other departments, such as IT, Marketing, and Sales, and fulfillment to improve the rewards program's functionality, promotional efforts, and overall customer experience.
Meet or exceed key performance indicators (KPIs) measured on your monthly scorecard. Other duties as assigned. Additional Details How To Identify Potential Job Scams