Find & Apply For Customer Service Representative Jobs in Morristown, Tennessee

Job Detail Position:

Customer Support Analyst

Category:

Job Titles

City:

Morristown

State :

TN

Branch Name:

TN - Morristown

Dress Code:

Branch Phone:

(423) 587-1919

Job ID:

170075

Pay Information:

Salary $45,000

Order Type:

TE Description Summary:

This position is involved with processes related to shipments, invoicing, transportation, EDI, customer websites, pricing, and packaging. This position is considered in a training period in which the individual is requiring additional supervision and guidance regarding daily duties, customer interaction, and A/R resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Provide IT with information to create customer master records

Populate material master sales views

Create and maintain customer material information records

Create and maintain scheduling agreements

Create and maintain customer-specific work instructions

Responsible for processing shipments and invoices

Track customer delivery performance

Review and maintain customer website information (as needed)

Compare price list provided by Sales against pricing in the scheduling agreement

Update pricing in the scheduling agreement ASN text (Caterpillar only)

Review and troubleshoot the status of incoming EDI

Monitor and troubleshoot outgoing EDI transmissions

Assist with returnable dunnage issues

Create and modify prototypes finished product

Process customer returns

Communicate freight scheduling with Shipping

Organize and track expedited freight

Process identified accounts receivable issues (freight charges, returns, etc.)

Coordinate engineering and packaging changes with production scheduling

Resolve delivery performance differences with customer locations

Participate in customer visits as necessary

Perform special projects as assigned

Overtime as needed EDUCATION and/or

EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, twist; use hands to finger, handle, or feel; talk or hear. The employee is occasionally required to stand; walk; kneel and reach. Specific vision abilities required by this job include the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

WORK ENVIRONMENT

Moderate noise (examples: business office with computers and printers, light traffic) Required to sit at a desk for long periods of time. Occasionally required to lift storage box with office records. Required to read both hard copy and computerized information. Required to work in office setting with other individuals utilizing computers, printers, telephones, and calculators.

ADDITIONAL INFORMATION

Regular attendance is an essential function of this position.

OVERTIME

Employee must be able to work additional hours either at the beginning or end of the normal shift, additional days during the payroll month which can and will be in the excess of forty (40) hours per payroll week. About Us

We are proud to be an equal opportunity employer.