Find & Apply For Customer Service Representative Jobs in Romney, West Virginia

About Us We are a growing, family-owned plumbing business serving several counties in the Northeast Panhandle. We pride ourselves on top-tier service, strong family values, and a supportive team environment. As we grow, we are looking for a dedicated Receptionist/Customer Care Representative to join our team and grow alongside us. Position Overview Are you a results-driven, direct, outgoing, and enthusiastic communicator? We are looking for a reliable team player to handle incoming customer calls, manage daily administrative tasks, and collaborate closely with our service managers to ensure seamless operations and exceptional customer satisfaction. Key Responsibilities Handle high-volume inbound calls, scheduling service appointments, and addressing customer inquiries with enthusiasm and clarity. Collaborate daily with service managers to coordinate schedules, dispatch technicians, and streamline workflow. Maintain accurate customer records, work orders, and service logs in our database. Provide direct, clear communication to customers regarding service updates, delays, or follow-ups. Assist with general office organization, administrative support, and process improvements. Qualifications Proven experience in customer service, reception, or administrative roles (experience in dispatching or the skilled trades is a plus).

Hands-On Software Proficiency:

Practical experience using QuickBooks Online for invoicing or record-keeping, Microsoft 365 (Outlook, Word, Excel), and digital scheduling or field service management tools. Results-driven mindset with a proactive, solution-oriented approach. Strong verbal and written communication skills with a direct, confident demeanor. High energy, enthusiastic attitude, and a strong work ethic. Ability to multitask, prioritize, and work efficiently in a fast-paced environment. Benefits & Perks Competitive hourly wage ($16.00 - $18.00/hr, based on experience). Paid vacation, sick time and 401k Consistent day shift schedule (No weekends or late nights). Clear opportunities for career advancement as the company expands. Welcoming, supportive family-owned work culture. Submit your resume and a brief note explaining why you'd be a great fit for our team through Indeed today!

Pay:

$16.00 - $18.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person