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Network Monitor Chicago Sports Network Chicago, IL Job Details $19 - $24 an hour 8 hours ago Benefits Free parking Paid time off Life insurance Qualifications Communication with suppliers Live streaming Telecommunications network performance monitoring Bug Reporting (Quality assurance practices) Mid-level Incident Escalation Bachelor's degree Control room operations Quality control documentation Issue tracking Vendor communication Quality control problem-solving Live production performance Network monitoring tools Quality control communication Network incident reporting Escalation handling Content review Communication skills Technical Proficiency Cross-functional communication Time management Broadcast program distribution

Full Job Description Position Summary:

We are seeking a vigilant, detail-oriented Network Monitor to watch our network end-to-end and flag anomalies of all kinds — technical and aesthetic — before they affect viewers. This role is the first line of defense for on-air quality, covering everything from signal and connectivity issues to graphics, ticker, and content errors. The ideal candidate is attentive, reacts quickly, and communicates clearly with engineering and outside vendors to resolve issues fast.

Key Responsibilities:

Continuously monitor the network across all lines/channels for anomalies, both technical (signal loss, latency, connectivity, equipment faults) and aesthetics (graphics errors, misspellings, ticker timing, formatting issues). Identify irregularities as they arise and determine appropriate urgency and escalation path. Alert engineering and relevant teams promptly when issues are detected, providing clear details to speed resolution. Monitor and support live events, ensuring network stability and coordinating with production/technical teams as needed. Review on-screen content (graphics, tickers, lower-thirds) for accuracy and correct timing. Act as a point of contact with third-party vendors (e.g., CTS playout) to coordinate schedules and resolve discrepancies. Track, log, and report anomalies and their resolutions for ongoing quality review. Help maintain and continuously improve the overall viewer experience across linear and other distribution channels.

Qualifications:

Strong attention to detail across both technical and visual/content elements. Ability to recognize anomalies and judge when/how to escalate. Clear, effective communication skills for working with engineering, production, and external vendors. Comfortable monitoring multiple feeds/sources simultaneously in a fast-paced, live event environment. Experience in network operations, broadcast operations, master control, or quality control is a plus. Schedule aligned with live programming and event demands, including a willingness to work non-standard hours such as evenings and weekends based on broadcast and event schedules. Bachelor's degree or an equivalent combination of education and relevant experience. Ability to work effectively both independently and as part of a team. Proven organizational, time-management, and problem-solving skills. Proficiency with standard business tools and technology relevant to the role. Chicago Sports Enthusiast a plus.

What We Offer:

We believe great work happens when people feel supported, valued, and inspired. Here's what you can look forward to as part of our team: Paid time off and sick leave in accordance with City of Chicago guidelines—so you can rest, recharge, and prioritize your well‑being. Life Insurance plus Short‑Term and Long‑Term Disability for added peace of mind. A robust 401(k) retirement plan to help you plan for your future. Exclusive access to sports and entertainment events—because fun matters. Complimentary catered lunch every Monday through Friday (yes, really!). Free on‑site parking, keeping your commute stress‑free. The hourly pay range for this position is $19.00 - $24.00, based on factors such as qualifications, experience, and job-related skills. About Us Chicago Sports Network (CHSN) is the premier regional sports network and the exclusive television home of the Chicago Blackhawks, Bulls, and White Sox. We deliver more than 300 live games annually, along with comprehensive, year‑round programming designed for one of the most passionate sports markets in the country. With a commitment to first‑class production, innovative storytelling, and in‑depth coverage, CHSN connects fans to the teams they love across connected TVs, mobile devices, and web platforms throughout our five‑state footprint. Beyond live broadcasts, we produce high‑quality digital content and behind‑the‑scenes storytelling that deepens fan engagement and elevates the local sports experience. At CHSN, we are driven by a shared mission: to bring the heart of Chicago sports to life while delivering exceptional value to fans, partners, and communities. We foster a collaborative, fast‑paced environment where creativity, excellence, and a passion for sports come together to shape the future of regional sports media We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.