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Bicycle Mechanic Mad Dogs & Englishmen Bike Shop - 2.7 Monterey, CA Job Details Full-time $25 - $30 an hour 3 days ago Benefits Paid time off Qualifications Customer communication Sanitation Bicycle repair Mentoring Technical sales experience Full Job Description

ABOUT MAD DOGS & ENGLISHMEN

We pride ourselves in identifying and stocking the world's finest bikes and cycling accessories and offering unforgettable cycling experiences in some of the most magical destinations on Earth. Our inventory has been hand-picked based on what we believe to be the best you can buy. We specialize in high-quality electric bikes. We carry the most respected and iconic California brands, such as Specialized and Vintage Electric. We also travel the world to discover and bring you some of the best quality, most innovative 'specialty' bikes in the industry. Everything we sell is superior in quality, design, functionality, craftsmanship and innovation. Our team is passionate about everything to do with cycling, as well as the communities we cycle in, and we pride ourselves on bringing the newest, most exciting bikes and accessories to market. We also pride ourselves in locating our shops in the heart of the most beautiful cycling communities in California. Our driving force is the opportunity to share the latest and greatest in cycling with our customers, in some of the most scenic cycling destinations on the West Coast.

JOB SUMMARY A

critical member of the team, the Service Technician balances a passion for people, a broad technical expertise, and excellence in retail practices. A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences. A Service Technician works directly with riders, both present and remote, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionlessly to keep them riding longer and better. Service Technicians work collaboratively and hands-on with staff and local riders as a host, mentor, brand advocate, and technical service ace. The Service Technician provides exceptional rider service; enhances rider satisfaction; and aids in meeting sales and profitability goals.

HOW YOU'LL MAKE A DIFFERENCE

Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service. Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert Assists customers in an enthusiastic and courteous manner; provides "wow" customer service. Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs Advises and assists customers with their product/service selection without bias. Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced. Assists with bike sales with technical consulting, and any other bike floor duties as needed. Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty Proficiency in Lightspeed point of sale systems and store operational websites Regular, dependable attendance and punctuality

WHAT YOU NEED TO WIN

Passion for cycling Excellent communication with the ability to effectively interact with riders and team members Must be able to work as business dictates which includes weekends Ability to stand for extensive time periods; while occasionally walking, kneeling, or reaching Able to lift at least 25 lbs. or more and use proper lifting skills

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

Paid time off

Work Location:

In person