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Marketing / Communications / PR

Senior Instructional Designer

Senior Instructional Designer

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Schwab

Orlando, FL, USA

Published:

10/2/2026

Marketing / Communications / PR | Full time Your opportunity At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Learning Solutions is Schwab's Learning Center of Excellence. We consult, create, and deliver innovative, high-quality learning experiences that empower Schwabbies to best serve our clients. As the firm's learning partner of choice, we collaborate across the enterprise to strengthen a culture of learning and deliver solutions that meaningfully improve performance, elevate client service, and advance our "Through Clients' Eyes" strategy. As a Senior Manager, Instructional Designer, you will work as a hands-on individual contributor and serve as a trusted partner in analyzing needs and designing high-impact, measurable learning experiences aligned to business priorities. You will bring a passion for thoughtful design, a love of learning, and a strong desire to make a meaningful impact through work that helps individuals and the organization succeed.

Key Responsibilities:

Design and develop learning experiences using the ADDIE model, grounded in adult learning principles and aligned to business outcomes

Conduct needs analyses to define learning goals, delivery methods, project scope, and success measures

Build training plans that address the who, what, when, where, why, and how, with a focus on achieving business results through learning

Create content outlines, storyboards, prototypes, and other design artifacts to support development

Develop effective learning materials for multiple modalities, such as eLearning, video, virtual and in‑person instruction

Write clear, compelling training content that simplifies complex topics while following Schwab's writing standards

Define requirements, scope, timelines, and work plans to meet milestones and delivery deadlines

Manage the review and feedback process to ensure quality and alignment team standards, Web Content Accessibility Guidelines (WCAG), and established processes and policies

Build and maintain strong partnerships with stakeholders, colleagues, and subject matter experts

Facilitate productive project meetings by setting goals, communicating clearly, and listening actively

Communicate risks, needs, and recommendations when scope shifts or challenges arise

Use visual and instructional design principles to create graphics and visuals that enhance learning AI thoughtfully in learning design to improve efficiency, strengthen learning experiences, and support responsible, measurable business outcomes

Contribute to team strategy and the continued evolution of Learning Solutions as a learning organization

Share expertise and elevate design practices through consultation, feedback, and mentorship

Evaluate learning effectiveness using data and feedback to improve learner and business outcomes

What you have To ensure we fulfill our promise of "challenging the status quo", this role has specific qualifications candidates should have for success:

Required Qualifications:

At least 6+ years of experience creating self‑paced, blended, and instructor‑led learning solutions

Portfolio demonstrating senior-level work on complex learning solutions, including strategic design decisions and measurable outcomes

Formal education, certification, or equivalent training in instructional design, adult learning, learning theory, or a related field

Experience using generative AI to create effective learning solutions and evaluate outputs for quality, accessibility, and responsible use

Strong writing and editorial skills with a focus on clarity and ease of understanding

Ability to handle large, high complexity projects concurrently

Advanced skills in graphic design, video, audio, and multimedia content creation

Preferred Qualifications:

• Strong time management and project management skills, with the ability to balance multiple projects
• Experience leading complex learning projects with multiple partners and workstreams
• Ability to collaborate effectively with a wide variety of partners and project teams
• Proven success learning quickly and applying new technologies, including the DCMS, generative AI evolutions, and Adobe Creative Suite
• Demonstrated ability to problem solve, adapt to change, and influence in a client‑centric environment
• Exceptional attention to detail, organization, and follow‑through

Self‑leadership and accountability What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance