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Speer YMCA

Membership Services Director

Pay: Not specified

Posted: 6 weeks ago

Location: Saint Petersburg, FL (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 10/17/2026

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Job Description

The Membership Services Director is responsible for overseeing all aspects of membership engagement, retention, and administration at the YMCA. This role focuses on delivering a superior member experience, driving enrollment, fostering community connections, and ensuring efficient operations to meet strategic goals. The position supervises membership staff, implements retention strategies, and promotes the YMCA's mission and programs in the community.

Qualifications:

Bachelor's degree in a related field or equivalent experience. Minimum 3 years of supervisory experience, including recruiting, training, and evaluating staff. Proven track record in customer service and membership retention strategies. Excellent organizational, communication, and interpersonal skills. Proficiency in standard business software; experience with Salesforce preferred. Ability to work flexible hours, including evenings, weekends, and holidays. Certifications in CPR, First Aid, and AED (or willingness to obtain within 30 days of hire).