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Assistant Director, Campus Experience-Herriman Campus Salt Lake Community College - 4.1 Herriman, UT Job Details Full-time $69,169.59 - $71,243.70 a year 1 day ago Qualifications Financial operations Spanish Staff supervision Performance improvement leadership Conflict resolution in education Master's degree in education Email customer support Bachelor's degree in communications Team supervision Phone communication Standard Operating Procedures (SOPs) implementation Faculty collaboration Banner Writing skills Coaching Staff scheduling Academic institution experience In-person customer service Operations coordination planning Student information system Employee relationship building Family Educational Rights and Privacy Act (FERPA) Emergency procedures Change management Inclusive leadership practices Team development Phone customer support Education Working with students from diverse cultural backgrounds Collaboration with other professionals for student support Full Job Description Salary $69,169.59 - $71,243.70 Annually Location Herriman Campus, UT Job Type Exempt Full Time Job Number 202501062 Division Student Affairs Department Student Svc Site Coord - South Opening Date 08/24/2026 Closing Date Continuous FLSA Exempt Applicants must be authorized to work in the United States. All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date. Job Summary The Assistant Director of Campus Experience serves as a dynamic campus connector, cultivating vibrant, inclusive, and welcoming environments that promote connection, consistency, and belonging at their assigned SLCC campus. Rooted in the pillars of Connection, Coordination, and Navigation, this role leads campus-based student success operations, strengthens cross-functional collaboration, and ensures services align with collegewide goals in support of the Ideal Student Learning Experience. The Assistant Director provides advanced leadership for the Navigation Hub, Faculty Support Center, and key campus operations, ensuring high-quality, consistent service that strengthens the overall campus experience. They exercise independent judgment in supervising staff, driving service improvements, and implementing college initiatives and service standards. Through strategic collaboration across departments and coordination with peer Assistant Directors, they support aligned practices, elevate instructional and operational readiness, and lead efforts that enhance the campus environment. By proactively addressing emerging needs, using data to inform decisions, and fostering an inclusive culture, the Assistant Director helps create a campus where students, faculty, and staff feel supported, connected, and able to thrive. In the Director's absence, the Assistant Director acts on behalf of the Director within established protocols to ensure continuity of operations and standards. The position requires consistent on-site presence, with occasional evening or weekend support for campus events and student-focused activities. Essential Duties & Responsibilities & Knowledge Skills & Abilities Essential Responsibilities Campus Leadership & Team Development Lead daily campus operations that deliver a consistent, student-centered experience Build, coach, and support a cohesive team, including full-time and part-time staff in the Navigation Hub and Faculty Support Center Promote a welcoming and inclusive campus culture grounded in SLCC's mission and values Encourage continuous improvement by using service metrics, student and faculty feedback, and operational data Manage assigned budgets and contribute recommendations for resource allocation based on service metrics and campus needs Student Success Navigation Hub Leadership Oversee Navigation Hub services to ensure students receive clear, timely, and accurate guidance with processes and systems Maintain consistent, high-quality service across in-person, phone, virtual, and email channels Ensure compliance and accuracy in OneCard operations and cash-handling procedures Use trend data to recommend process, staffing, or scheduling adjustments to improve access and service outcomes. Partner with Student Affairs and Academic Affairs to resolve student concerns holistically Faculty Support Center Oversight Ensure faculty receive timely, reliable support with instructional needs, supplies, mail and printing services, and navigation of SLCC systems Supervise Faculty Support staff and maintain smooth daily operations Coordinate classroom access and basic instructional technology support with OIT and Scheduling Maintain well-organized spaces and consistent service standards across faculty support functions Use trend data to recommend process, staffing, or scheduling adjustments to improve access and service outcomes Campus Operations & Event Support Coordinate logistics for campus events, room readiness, signage, and basic A/V support Submit and follow up on custodial, facilities, and IT work orders to maintain a welcoming campus environment Support general campus operations, posting compliance, and emergency procedures Collaborate with Facilities and Public Safety to ensure a clean, safe, accessible campus environment Cross - Campus Collaboration & Process Improvement Work closely with peer Assistant Directors to align practices, share best practices, and strengthen consistency across campuses Co-lead cross-campus initiatives to standardize practices and implement shared service models Contribute to standard operating procedures, shared service models, and aligned workflows Participate in cross-functional college initiatives to enhance the overall campus experience for students and faculty Provide operational insights that inform departmental planning and decision-making Cross-Institutional Partnerships & Transfer Student Success Strengthen cross-institutional partnerships by maintaining clear, consistent communication and coordination with academic, administrative, and student affairs leaders across institutions. Collaborate with internal and external partners to support seamless campus operations, aligned student services, and transfer-focused initiatives. Provide cross-institutional leadership that fosters a positive, collaborative culture among SLCC and university-partner faculty and staff. Support joint planning, programming, and communications, including transfer pathway initiatives and shared student success efforts, to enhance the overall student experience. Knowledge, Skills & Abilities Knowledge of SLCC admissions, advising, financial aid, registration, veterans services, and student records processes Customer service, student-centered service models, and inclusive excellence practices FERPA requirements and confidentiality standards Data tracking, service metrics, and operational assessment tools Budget management and cash-handling procedures Classroom and instructional support basics Campus operations, event logistics, posting policies, and facility standards Student development and student success principles Skills Effective communication and strong interpersonal skills Leadership, staff supervision, coaching, and team development Conflict resolution, mediation, and solution-focused problem solving Organization, time management, and attention to detail Cross-department collaboration and relationship building Professional writing and documentation Proficiency with Microsoft Office Suite, Banner, Canvas, and Navigate 360 Ability to guide change and support ongoing process improvements Abilities Build and lead an inclusive, student-centered team environment Manage a fast-paced, multi-layered operational setting Coordinate systems, workflows, and services across multiple functional areas Prioritize tasks and maintain composure during high-pressure situations Adapt to evolving technologies and service needs Communicate college policies clearly and diplomatically Support emergency operations and campus safety protocols Identify operational gaps and implement solutions Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. Minimum qualifications Bachelor's degree in behavioral science, education, communication, or a related field One (1) to four (4) years of full-time relevant experience A 1:1 experience-to-education equivalency may apply Preferred Qualifications Master's degree in higher education, communication, behavioral science, or related field Five (5) to six (6) years of progressively responsible leadership experience, including supervision Experience in higher education, preferably in a community college setting Bilingual in Spanish SLCC Information Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education. Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to

URS, SLCC

offers several other retirement account options. This position is subject to a successful completion of a criminal background check.