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POSITION SUMMARY

This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family, group conference and retreat center serving more than 50,000 guests annually. Under the direction of the Center Services Manager, the Assistant Center Services Manager is responsible for managing staff through the execution of all event set-up logistics including meeting room set-up, break-down, audio/visual (AV) set-up and implementing solutions for all AV challenges throughout a group's event. The Assistant Center Services Manager provides managerial support and supervision for the Center Services seasonal staff under the direction of the Center Services Manager.

OUR MISSION AND CULTURE

We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.

ESSENTIAL FUNCTIONS

Demonstrates strong leadership skills to effectively train, manage, motivate and mentor a diverse team of seasonal staff, fellows, and team leads. Assist with hiring and onboarding Center Services staff, with an emphasis on AV operations training and evening-shift responsibilities. Assist the Center Services Manager with the departmental operations, workflow coordination and administrative responsibilities. Executes event orders accurately, including room setups, audio/visual configurations, and refreshment deliveries. Develop and maintain the AV expertise necessary to support conferences, family programs, staff events, and other group functions. In partnership with the Center Services Manager, oversee audio/visual systems and equipment, including operation, maintenance, troubleshooting, programming, testing, inventory management, infrastructure upgrades, and equipment procurement. Work with the Center Services Manager and Director of Operations to evaluate, recommend and purchase equipment within budgetary guidelines. Maintain equipment inventory records and ensure all equipment checkouts and returns are properly documented. Review daily event reports to verify all setups & deliveries are completed accurately and on schedule; help ensure staffing levels adequately support daily operational demands. Safely use ladders, lifts, hand tools and power tools to install, repair, and maintain AV equipment. Coordinate and assist with the cleaning of Snow Mountain Ranch meeting spaces, associated restrooms, and common areas; maintenance includes operation of carpet-cleaning equipment. Provide support to Housekeeping or Laundry Departments during periods of operational need. Possess a valid, USA state-issued driver's license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles. Possess stamina to work in the work environment described.

REQUIREMENTS/QUALIFICATIONS

Minimum of one year of hospitality experience required. An associate or bachelor's degree in hospitality management or a related field is preferred; equivalent AV experience may be substituted. Hands-on experience with AV equipment, including microphones, digital mixers (e.g., X Air), projectors, sound systems, and video matrices is highly preferred. Excellent customer service and guest relations skills. Strong troubleshooting and problem-solving abilities, particularly in fast-paced or high-pressure environments. Demonstrated ability to prioritize tasks, manage multiple projects, and meet deadlines. Exceptional interpersonal, communication, and relationship-building skills, with the professionalism and discretion required to work with diverse groups and sensitive subject matter. Strong organizational skills and attention to detail, with the ability to anticipate and meet the needs of groups and conference clients. Willingness and ability to learn new skills, technologies, and industry best practices. Flexibility to work rotating schedules, including early mornings, evenings, weekends, and holidays as operational needs require. Valid driver's license with the ability to meet YMCA driving requirements. Ability to communicate effectively and collaborate across departments to ensure exceptional event execution and guest satisfaction.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS

Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions. Uphold the YMCA of the Rockies Mission, policies, and programs. Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional. Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members and staff. Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community. Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations. Commitment to diversity, equity, inclusion and anti-racism is required. Must meet acceptable criminal background check standards. All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Be able to bend, stoop, kneel, walk, climb ladders, and carry heavy equipment. The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise activities in a wide variety of indoor and outdoor locations including a wide range of weather conditions. Carry up to 60 lbs. up to 100 yards and lift 50-60 lbs. up to waist height. Must be able to move tables, chairs, stage pieces, A/V equipment, a wooden cross, and plastic bins containing clean linens. The noise level in the work environment is low to moderate. Ability to get in and out of a vehicle 50+ times a day.

Note:

Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

ADDITIONAL INFORMATION

YMCA of the Rockies is a Praesidium-accredited organization. The YMCA of the Rockies hiring process reflects the values and goals of Praesidium and other accredited organizations. For more information regarding Praesidium accreditation, please visit https://www.praesidiuminc.com/. 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Assistant Center Services Manager