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Uptime Remote Monitoring Specialist
Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.
Say Hi! to your next challenge — explore the opportunity and apply below!
Our benefits include
Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
Your mission
To perform day-to-day remote monitoring activities including monitoring incoming alerts, performing diagnostics and notifying the appropriate stakeholders and/or taking appropriate actions to provide best in class customer service. Supporting the development and improvement of remote monitoring services.
Key responsibilities
Perform remote monitoring of equipment alerts for customer equipment fleets, and perform remote diagnostics of errors
Work with technical support & field service operations teams to provide a seamless customer experience from recommendation to resolution. This includes providing technical support/field engineering teams an overall view of the customer's fleet under an Uptime Remote Monitoring Agreement
Gather knowledge and information from the operations and technical support teams and help them to be successful with new digital ways of working and innovative remote maintenance
Provide valuable input to the operations and technical support teams to create action item recommendations to improve the performance of equipment
Provide input and learnings to the data science team responsible for creating and maintaining predictive algorithms
Help customers and partners to reduce owning and operating costs and improve equipment availability/utilization. This may include fact-based repair or operational recommendations that enable proactive maintenance, repair, and application management for the customer
What we are looking for
Bachelor's degree in relevant field or equivalent experience in mechanical, electrical, or sustainability engineering or technical troubleshooting
+3 years of experience with remote monitoring or troubleshooting electrical and mechanical faults, preferably in a heavy equipment or trucking environment. Understanding of reading and interpreting mechanical, hydraulic and electrical schematics
Proficient with interpreting results from complex technical analyses and present results in a form that is understood and actionable by operations, product, or marketing stakeholders
Experience in working closely with partners and customers with a focus on adding value to their business by providing solutions
Limited travel