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Banking Branch Manager
Millbrae, CA

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AppleOne

Branch Operations Specialist

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Job Description

Job Summary We are seeking a Branch Operations Specialist for a direct hire opportunity in Millbrae, CA. This role is ideal for an experienced banking operations professional who enjoys leading branch teams, supporting customer relationships, maintaining compliance, and ensuring smooth day-to-day branch performance. The Branch Operations Specialist will support branch leadership by providing operational guidance, staff training, customer service escalation support, and hands-on assistance with teller functions, new accounts, transaction approvals, reporting, and branch documentation. This is a strong opportunity to join a professional banking environment that values teamwork, service excellence, leadership development, operational accuracy, and community involvement. This position requires the ability to float to various branches as needed and is well suited for someone who is adaptable, customer-focused, detail-oriented, and comfortable serving as a trusted resource for branch staff. Key Responsibilities Support daily branch operations, including teller functions, new account opening, file maintenance, account reviews, transaction approvals, and operational reporting. Provide leadership, coaching, training, and development to branch staff while helping maintain strong customer service and operational performance. Ensure compliance with internal bank policies, procedures, security standards, branch certification requirements, and applicable state and federal banking regulations. Manage branch scheduling support, review timecards, assist with staffing coverage, and help maintain appropriate branch workflow. Handle escalated customer service concerns, account disputes, overdraft reports, NSF exception items, and daily large transaction reporting. Partner with the Branch Manager on customer retention, branch growth initiatives, business development support, promotional activities, and staff performance management.
Compensation and Benefits Pay range:
$25 to $39.13 per hour.
Job type:
Direct hire.
Location:
Millbrae, CA. Must be able to travel and float to various branches as needed. Minimum of 10 hours of CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours, are compensable, and mileage is reimbursed. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https:
//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1143

Benefits

  • Sick Leave
  • 401(k) Plans
  • Leadership Development
  • Health Insurance