Warranty Claims Specialist (Hybrid Work Schedule)
Accounting Fort Wayne, Indiana Plattsburgh, New York
Position at Parts Town
See What We're All About
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.
If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat
- Today
Perks
Parts Town Pride
- check out our Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away
- don't worry, we've got you covered.
The Job at a Glance
Our Warranty Claims Specialist (internally known as Warranty Wizards) support our customers and manufacturers by providing an exceptional customer experience throughout the entire warranty process. Working closely with the customer support team and Fulfillment Center, this specialist is responsible for ensuring all warranty claims are submitted promptly. If you're courageous and it's your destiny to become a Warranty Wizard, apply today! A Typical Day
Working with customer support team, customers and Manufacturers on warranty process and transferring that information to a variety of different forms and portals for payment
Generate account adjustments and warranty invoices in the company's ERP system (Syspro)
Learn and comprehend defective part process to address customer and manufacturer questions
Transfer tech service calls and corresponding invoice into warranty websites
Interpret and process warranty and defective part documents
Produce monthly Warranty spreadsheets in Excel
Deliver exceptional customer service through phone calls and e-mails to internal teams, our customers, and our manufacturer partners
To Land This Opportunity
You are proficient in Microsoft Office (especially Excel), Esker, Salesforce and Syspro
You possess stellar customer service and interpersonal skills You enjoy working independently to achieve weekly and monthly deadlines
You are adaptable and thrive in a fast paced environment (speed and accuracy are a must!)
You have high attention to detail and strong data entry & organizational skills You're an all-star communicator and are proficient in both written and verbal English (Spanish is a plus!)You have a quality, high speed internet connection at home
You have a quality, high speed internet connection at home
You can work a schedule of M-F 8:00 AM
- 5:00 PM with flexibility to adjust to different hours as needed.
About Your Future Team As an important part of our culture, we take huge pride in having fun. At Parts Town we are passionate about celebrating anniversaries, enjoy team lunches, giving appreciation, a memorable first day warm welcome, decorate desks and most importantly, we love to spice it up by playing our teams playlists!
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $41,622.61
- $56,171.25 annually ($20.01
- $27.
00 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
We are an E-Verify employer.
