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Compliance Specialist Alliant Capital Management - 3.1 Buffalo, NY Job Details Full-time $45,000 - $55,000 a year 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Full Job Description Alliant Capital Management Alliant Capital Management, an established third-party collection agency, is seeking an experienced Compliance Specialist to join our team. We are looking for a detail-oriented professional with a strong understanding of the debt collection industry who can help oversee day-to-day compliance functions, including consumer correspondence, incoming mail, disputes, complaints, and regulatory compliance . The Compliance Specialist will work closely with management, operations, and our collection teams to ensure consumer communications are handled accurately, timely, and in accordance with company policies and applicable regulations. Key Responsibilities Receive, review, process, and properly route incoming consumer mail and correspondence. Review and process consumer disputes, debt validation requests, cease-and-desist requests, attorney representation notices, complaints, bankruptcy notices, and other written communications. Ensure consumer correspondence is documented and handled within applicable regulatory and company-required timeframes. Prepare and/or coordinate appropriate responses to consumer correspondence. Maintain accurate records and supporting documentation related to consumer communications. Monitor collection activities for compliance with the FDCPA, Regulation

F, FCRA, TCPA

, and applicable state collection laws and regulations. Conduct regular call monitoring and compliance reviews of collector interactions. Identify potential compliance issues and work with management to implement appropriate corrective actions. Assist with developing, maintaining, and updating company compliance policies and procedures. Provide compliance training and ongoing education to collectors and management. Review collection letters, scripts, emails, text communications, and other consumer-facing communications for compliance. Assist with consumer complaints, regulatory inquiries, and escalated compliance matters. Monitor changes in federal and state regulations affecting the collection industry. Conduct internal audits and document findings and corrective actions. Work with operations leadership to ensure compliance requirements are incorporated into day-to-day collection practices. Assist with client audits, compliance questionnaires, and due-diligence requests. Identify opportunities to improve processes and reduce regulatory and operational risk. Qualifications Previous compliance experience within debt collection, accounts receivable management, consumer finance, or financial services strongly preferred. Working knowledge of the FDCPA and Regulation F preferred. Experience processing consumer correspondence, disputes, complaints, and validation requests is highly desirable. Familiarity with the FCRA, TCPA, state collection laws, and consumer communication requirements preferred. Strong organizational skills with the ability to manage time-sensitive correspondence and deadlines. Excellent attention to detail and documentation skills. Strong written and verbal communication skills. Ability to interpret policies and regulations and apply them to day-to-day collection operations. Ability to work effectively with collectors, managers, senior leadership, clients, and outside compliance/legal resources. What We're Looking For The ideal candidate is organized, detail-oriented, dependable, and comfortable handling a high volume of consumer correspondence and compliance-related tasks . This person should be able to recognize potentially sensitive or time-sensitive consumer communications, ensure they are properly documented and escalated, and help protect the company, our clients, and consumers through consistent compliance practices. This is a hands-on position for someone who enjoys both the administrative and regulatory sides of compliance and wants to play an important role in the day-to-day operations of an established collection agency. Alliant Capital Management continues to invest in its people, technology, training, and compliance infrastructure. To learn more about this opportunity, please submit your resume. Our recruiting team will contact qualified candidates to schedule an interview. Alliant Capital Management is an Equal Opportunity Employer.

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person