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W.H. Finance

Credit and Collection Manager

Pay: $50,000–$65,000/yr

Posted: 7 weeks ago

Location: San Angelo, TX (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/22/2026

Job Description

Credit and Collection Manager W.H. Finance San Angelo, TX Job Details Full-time $50,000 - $65,000 a year 1 day ago Qualifications Crisis prevention Debt collection phone call Customer records maintenance Managing customer accounts Loan payment processing Account maintenance Greeting customers De-escalation techniques Mid-level Accurate transaction records management Post-loan customer support Financial issue resolution Managing client accounts Customer payment reminders Financial records management Financial record maintenance Debt collection payment plan Debt collection skip tracing Public records Portfolio management Billing issue inquiries Customer support for financial loans Debt management Handling account queries Phone call management Escalation handling Loan loss mitigation Debt collection negotiation Customer interaction during outreach Debt collection mediation Full Job Description Portfolio Management Conduct high-volume outbound calls and manage inbound inquiries regarding past-due auto loans throughout the day.

In-Person Account Service:

Greet walk in customers professionally, process payments and issue receipts, and address account status inquiries. Negotiation & Arrangements Evaluate customer financial situations to establish firm, realistic payment arrangements and resolve delinquencies before default. Skip Tracing& Account research Utilize skip tracing tools, software and public records to locate updated contact information for hard reach borrowers. De-escalation & Policy Compliance Maintain strict professionalism, firm boundaries, and strong deescalation skills during challenging conversations while adhering to all state and federal collection guidelines.

Record Keeping:

Document all account notes call logs, promises to pay, and transaction histories accurately within our management software. Full-time (40 hours/week, 5 Days/Week) Saturday rotation requires 2 Saturdays a month with a guaranteed weekday off on weeks working a Saturday. Ability to work with employees to obtain team bonus and share responsibilities required.

Salary/Compensation:

$50,000 - $65,000 per year recblid wgo78umnla3xbqy0e8u753d8nqrh37