Find & Apply For Credit / Loan Counselor Jobs in Scottsdale, Arizona

Position Summary The Servicing Support Specialist is responsible for providing proactive borrower communication and managing loan servicing functions throughout the life of the loan. This role includes high-volume outbound outreach, servicing request management, payoff processing, insurance compliance monitoring, and Deed of Release coordination within a structured ticketing environment. The position requires strong attention to detail, consistent follow-through, and the ability to balance borrower experience with operational and regulatory compliance in a fast-paced lending environment. Key Responsibilities

• Perform high-volume outbound borrower communication (via phone, email, and text)
• Conduct pre-30 payment reminder outreach and monitor assigned loan pipeline daily
• Provide accurate loan information including balances, amounts due, payoff figures, and servicing details
• Respond to all borrower emails within one business day and return missed calls by end of day
• Manage servicing requests, payoffs, insurance matters, and onboarding tasks through HubSpot ticketing system
• Prioritize and complete tickets according to established urgency standards
• Prepare and deliver accurate payoff statements within 1-2 business days
• Monitor loans with expiring or lapsed insurance and coordinate with borrowers and agents to secure adequate coverage
• Complete assigned Deeds of Release (DORs) by end of month and communicate anticipated delays
• Escalate high-risk situations, borrower inability to pay, or compliance concerns management promptly
• Maintain accurate documentation and activity logs within CRM and tracking tools
• Collaborate with servicing, accounting, underwriting, and management teams to ensure timely resolution of borrower matters
• Support internal controls and ensure adherence to company policies and loan documents Required Qualifications
• 2+ years of customer service, loan servicing, mortgage, or financial services experience
• Strong written and verbal communication skills
• Ability to manage high outbound communication volume while maintaining professionalism
• Experience working within a CRM or ticket management system
• High level of organization, attention to detail, and follow-through
• Ability to prioritize tasks and meet defined service-level timelines Preferred Qualifications
• Experience in private lending, hard money lending, or mortgage servicing
• Familiarity with insurance compliance and payoff processing
• Experience working in a high-volume, deadline-driven servicing environment Key Competencies
• Accountability and ownership
• Attention to detail
• Time management and prioritization
• Professional communication
• Problem-solving and critical thinking
• Ability to work independently while maintaining team collaboration

Job Type:

Full-time Pay:

$45,000.00 - $48,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Parental leave Vision insurance

Experience:

Customer Service:

2 years (Required)

CRM:

1 year (Required)

Work Location:

In person