Find & Apply For Credit / Loan Counselor Jobs in Erlanger, Kentucky

Telecaller - Credit at EmergencyPaisa Telecaller - Credit at EmergencyPaisa in Erlanger, Kentucky Posted in 1 day ago.

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full-time Company Description EmergencyPaisa (registered as Suburban Finance & Investment Pvt. Ltd.) is a digital financial platform focused on helping individuals manage urgent money needs with speed and simplicity. The company provides quick and reliable access to emergency funds through a seamless and transparent digital process. With a customer-first approach, EmergencyPaisa combines technology, trust, and efficiency to deliver fast financial support when it matters most. The team is committed to reducing stress during critical moments and making short-term financial help easier, safer, and more accessible for a wide range of customers. Role Description The Telecaller - Credit role is a full-time, on-site position based in Delhi, OH. The individual in this role will handle outbound and inbound calls to potential and existing customers, explain credit products and eligibility, and guide customers through the application and verification process. Daily responsibilities include collecting and validating customer information, clarifying loan terms and conditions, resolving basic queries, and updating call outcomes in the system. The Telecaller - Credit will work closely with the credit and operations teams to support timely loan processing, follow up on pending documentation, and help ensure a positive, compliant, and professional customer experience. Qualifications Strong communication and interpersonal skills, with the ability to explain financial products clearly and handle customer queries patiently. Customer service and relationship management skills to build trust, manage expectations, and maintain a professional tone on calls. Basic understanding of credit, loans, and financial services, with the ability to follow standard verification and documentation procedures. Proficiency in using telecalling tools, CRM or loan management systems, and basic computer applications (e.g., email, spreadsheets). Ability to meet daily call targets, follow scripts and compliance guidelines, and work effectively in a fast-paced, target-driven environment. Comfort with collecting and handling sensitive customer information in a confidential and responsible manner. Fluency in English and local languages relevant to the customer base; strong listening skills and clear, neutral accent. Minimum high school diploma; a degree in business, finance, or related field is an advantage, as is prior experience in telecalling, banking, fintech, or NBFC environments.