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Location:

Onsite to start (Greenfield) with hybrid schedule after initial training period

JOB SUMMARY

Completes a variety of detail oriented and auditable daily activities while supporting the banks mission statement in a close, team-based environment.

Core Competencies:

Perform basic customer transactions and inquiries through Cleartouch, CRM, and other systems utilizedPerform basic navigation of all systems utilizedBasic understanding of operational risk and adherence to risk mitigation processesBasic understanding of fraud detection and prevention strategies Understand and adhere to all GSB policiesProvide exceptional customer experience to both internal and external customersContribute to a positive workplace atmospherePerform basic written procedural updates Professional communication with customers, both internal and external, via all channels (Face to face, Phone, Teams, CRM, and email) DUTIES (ESSENTIAL

FUNCTIONS

): Process all ACH Rejects and Returns through core system Process Quick Start sign-ups for direct depositsProcess Death Notifications received from Government entities and branch staffResearch and process Government ReclamationsProcess ACH Pre-Notes Balance the ACH Settlement General Ledger on a daily basis Assist the Card Fraud and Claims Analyst with the processing of fraudulent Debit and ATM Card transaction claims (Reg E) as well as Non-Reg E dispute claims and chargebacks. Claim Processing to include document review, research and investigation, as well as the processing of timely credit and debit transactions related to the claim, and the mailing of customer communicationsATM Deposit review including approving or rejecting exceptions and reporting suspicious activityMobile Deposit review including approving or rejecting exceptions and reporting suspicious activityResearch and Process ACH error resolution claims including claim investigation, returns using the proper return code, timely credit, and customer communicationProvide support for questions related to Debit and ATM cards and other Digital & Payment Channels including Online and Mobile Banking, Bill Payment, External Transfer and Person-to-Person paymentsAct as backup subject matter expert for other various Digital functionsAssist with customer and account maintenanceInitiate, follow, and complete workflows within CRM and eSign programsPerform backup for various staff within Deposit OperationsPerform other similar duties as requested by the

Digital & Payments Supervisor, Deposit Operations Manager, or Operations Officer Physical Demands of Position:

Ability to operate in a situation requiring the attainment of set limits, accuracies, tolerances, and standards. Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Ability to keyboard for extended periods. Minor lifting is required of objects up to 30 pounds. Ability to tolerate moderate levels of noise in a traditional office setting.

JOB SKILLS/QUALIFICATIONS/REQUIREMENTS

Accuracy and attention to detail3-5 years of Teller/Customer Service experienceExcellent communication skills-verbal & writtenExperience using Microsoft Word/Excel/OutlookBasic accounting knowledgeAccredited ACH Professional (AAP) Certification preferredExperience with Fiserv applications preferred Relevant GSBU or external training courses on covered topicsAbility to identify and mitigate operational riskGreenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.

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Find & Apply For Credit / Loan Counselor Jobs in Greenfield, Massachusetts

Digital Specialist I