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Financial Aid Counselor / Specialist
Saint Petersburg, FL
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This position provides professional-level counseling, advising, and student development guidance for incoming, current, and returning students on admissions, financial aid, academic programs, internships, careers, disability services, and/or other related programs.
Duties may also include:
conducting assessments, interacting with businesses and the community, utilizing articulation information, and making referrals for additional resources.
ESSENTIAL JOB FUNCTIONS
Counsels a diverse student population via (walk-ins), phone, AskFAS email queue, and through weekly Virtual Advising appointments on various topics related to federal financial aid. Facilitates career exploration support services to develop student awareness of CTE opportunities and related articulation. Collaborates with others to implement job-readiness activities outside of the classroom. Initiates, creates, and coordinates programs designed to help students create resumes and cover letters, interviewing and job search skills, and/or other related items. Assists with student aid applications, ensuring the student is accurately packaged for federal aid based on these adjustments. Intakes and reviews SAP (Satisfactory Academic Progress) appeal paperwork for students not satisfying all requirements or losing eligibility with the hope of becoming or restoring eligibility. Facilitates career exploration support services to develop student awareness in related career fields. Collaborates with others to implement job-readiness activities outside of the classroom and cocurricular activities. May manage, maintain, and staff the Career Center on campus. May deliver classroom and virtual presentations each semester, leading discussions on FAFSA completion, scholarship opportunities, remaining financial aid eligible, and offering overall tips on financial wellness to College students. May collaborate with colleagues and supervisor to execute successful and engaging on-campus financial wellness events. May assist in identifying, facilitating, creating, promoting and maintaining articulation agreements. May confirm accuracy of financial aid refund disbursement amounts. Develops, manages, and communicates resources through program promotions, class presentations, training sessions, and faculty and community partnerships. Tracks, compiles, and collects information; prepares related reports in assigned program area; and maintains related databases. Remains educated on various program requirements. Participates in departmental initiatives as-needed. Performs other duties as assigned.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelor's degree; three (3) years of related work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Preferred qualifications Financial Assistance Services Officer Clock Hour Programs Financial Assistance Services provides the means for students to pursue their post-secondary educational endeavors. By providing students with the financial assistance needed to help cover the costs of obtaining a higher education, we are helping to make dreams come true each and every day. St. Petersburg College (SPC) takes pride in helping students finish what they start, therefore assisting students with the financial aid process is critical in getting the student started in the best possible position to succeed. SPC is seeking a dynamic and energetic Financial Assistance Services Officer for our Clock Hour Programs. To be a strong candidate for consideration, we are looking for someone who: Has 2 years of well-rounded financial aid experience. Has 2 years of counseling/advising experience with Clock Hour programs. Has 2 years of experience with packaging, disbursing, handling withdrawals and R2T4 processing of federal financial aid for Clock Hour programs. Is a self-starter, passionate about seeing students succeed. Is willing to work in a team environment to solve problems. Reliable transportation and Flexible enough to be used at different campuses. Possesses excellent customer service skills. Has a positive outlook and attitude. Able to de-escalate tense situations in person (including Virtual) and on the phone. Innovative and creative enough to help remove barriers and help students succeed. The Financial Assistance Services Officer typically assists students in person on campus; however, assistance is also provided via phone, email, and virtually via Microsoft Teams and Zoom with a full spectrum of financial aid related inquiries. The Financial Assistance Services Officer will provide more detailed advising for students and parents for both Clock Hour and Credit hour programs. A thorough understanding of the FAFSA, verification, and SAP are just a few items that the Financial Assistance Services Officer will need to be familiar with. Additionally, we are seeking a candidate who has strong critical thinking skills and who can learn new systems and processes fairly easy. This position will be called upon to assist at multiple campuses from time to time. As well as assist with outreach initiatives in the surrounding communities, and default prevention initiatives as well. Typical duties include but are not limited to the following: collect, review and verify financial aid & academic records submitted by students; verify eligibility for Federal and State financial aid programs; process appeals for re-calculation of needs analysis based on changes in student's circumstances (special & unusual circumstances); monitor and evaluate students¿ Standard of Academic Progress, review and render decisions for SAP appeals, and perform federal verification of the ISIR in accordance with Title IV guidelines. Prior financial aid experience is a must. Excellent communication, interpersonal skills, and customer service experience are also required. Experience with Clock Hour awarding of State of Florida scholarships is a plus.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of:
Supervisory principles; Applicable student support programs, academic advising, and/or related programs; Program development and program management principles and practices; Customer service principles; Career planning principles and practices; Community networking principles and practices; Applicable federal, state, and local laws, rules, regulations, policies, and procedures; Diverse populations and cultures; Recordkeeping principles; and Computers and related software applications.
Skills in:
Planning and developing programs; Advising students; Providing customer service; Promoting services; Researching service delivery methods; Maintaining records; Using a computer and related software applications; and Communication, interpersonal skills as applied to interaction with assigned employees, coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to give and receive work direction.
Ability to:
Prioritize and assign work; and Monitor and evaluate employees.
CERTIFICATION, LICENSE AND SPECIAL REQUIREMENTS N/A. PHYSICAL DEMANDS PHYSICAL DEMANDS
This work typically requires the following physical activities to be performed. A complete description of the activities below is available upon request from Human Resources. (X = Required to perform essential job functions) Physical Activities Physical Activities Balancing maintain equilibrium to prevent falling while walking, standing, or crouching. Pushing use upper extremities to press against objects with force, or thrust forward, downward, outward. X Climbing ascending, descending ladders, stairs, ramps, requires body agility. Reaching extending hands or arms in any direction. X Crawling moving about on hands, knees, or hands, feet. Repetitive Motion substantial movements of wrists, hands, fingers. Crouching bending body forward by bending leg, spine. Speaking expressing ideas with spoken word, convey detailed, important instructions accurately, concisely. X Feeling perceiving attributes of objects by touch with skin, fingertips. Standing for sustained periods of time. X Fingering picking, pinching, typing, working with fingers rather than hand. X Stooping bending body downward, forward at waist, with full motion of lower extremities and back. Grasping applying pressure to object with fingers, palm. Talking 1 expressing ideas by spoken word. X Handling picking, holding, or working with whole hand. X Talking 2 shouting to be heard above ambient noise. Hearing 1 perceiving sounds at normal speaking levels, receive information. X Visual Acuity 1 prepare, analyze data, transcribing, computer terminal, extensive reading. Hearing 2 receive detailed information, make discrimination in sound. Visual Acuity 2 color, depth perception, field of vision. Kneeling bending legs at knee to come to rest at knees. Visual Acuity 3 determine accuracy, neatness, observe facilities/structures. Lifting raising objects from lower to higher position, moving objects side to side, using upper extremities, back. X Visual Acuity 4 operate motor vehicles/heavy equipment. X Mental Acuity ability to make rational decisions through sound logic, deductive reasoning. X Visual Acuity 5 close acuity for inspection of small defects, machines, use measurement devices, or fabricate parts. X Pulling use upper extremities to exert force, haul or tug. X Walking on foot to accomplish tasks, long distances, or site to site.
X TYPE OF WORK
Work performed is primarily:
Sedentarywork :
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Light work : Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Medium work : Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Heavy work : Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Very heavy work : Exerting in excess of 100 pounds of force occasionally and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects
WORK ENVIRONMENT
May be required to work hours other than the regular schedule including nights and weekends. This position requires regular and reliable attendance and the employee's physical presence at the workplace. May be subjected to fumes, odors, dusts, gases, extreme temperatures, work space restrictions, and intense noise. Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in a job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in a job description. St. Petersburg College has the right to revise a classification or job description at any time. St. Petersburg College has the right to revise a classification or job description at any time . The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules, and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college shall not tolerate such conduct. Should you experience such behavior, please contact JoCynda Hudson, the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu. Please indicated the position you wish to apply for in your request. The College shall not discriminate against a qualified individual with disabilities because of the disability of such an individual in regard to job application procedures, hiring, advancement, or discharge of employees, employee¿s compensation, job training or other terms, conditions, and privileges of employment. Except when undue hardship exists, the College shall endeavor to provide reasonable accommodations to a qualified individual with a disability. If you have questions regarding this policy, please contact the Director of EA/EO by phone at (727)341-3261, by mail at PO Box 13489, St Petersburg Fl 33733-3489, or by email at eeo_director @spcollege.edu. Qualifications listed in a position description are used as a guideline for hiring. Other comparable qualifications of a candidate may be considered by the President in lieu of those suggested in a position description. (BOT rule 6hx23-2.02). To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in a job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in a job description. Equal Access/Equal Opportunity The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules, and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact the Title IX Coordinator at 727-341-3261 ; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu .