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Now viewing: Financial Aid Counselor
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HERC
Financial Aid Counselor
Job Description
Financial Aid Counselor Notre Dame, IN, United States Full-time VP for Undergraduate Enrollment EIC1 Company Description Established in 1842, the University of Notre Dame stands as a distinguished American research university with a unique identity rooted in its Catholic tradition. Located in Notre Dame, Indiana, the University is deeply committed to integrating faith and intellectual pursuit, aiming for excellence in teaching, cutting-edge research, and dedicated service to the common good. Notre Dame cultivates a vibrant and inclusive campus where students, faculty, and staff collaborate to advance the University's mission of being a positive influence globally. Its world-class resources, celebrated academic offerings, and dedication to innovation and ethical leadership create a dynamic and fulfilling workplace for those seeking to contribute significantly. Job Description As a Financial Aid Counselor, you'll play an essential role in helping students and families navigate one of the most important aspects of the college experience - making a Notre Dame education possible. As one of the first people students and families connect with, you'll provide knowledgeable guidance, compassionate support, and exceptional service throughout their financial aid journey. In this dynamic role, no two days are the same. You'll counsel students and families on educational costs, financial aid programs, and University policies while serving as a trusted resource for questions and problem-solving. You'll manage key aspects of the financial aid process, from reviewing eligibility and verifying documentation to packaging aid and ensuring accurate, timely disbursement of funds. Beyond student support, you'll contribute to the success of the Office of Financial Aid through a variety of operational and technical responsibilities. You'll collaborate with campus partners, support specialized program areas such as student employment, athletics, and loan processing, maintain critical documentation and procedures, and leverage systems like OnBase and Slate CRM to enhance efficiency and improve the student experience. We're looking for someone who thrives in a fast-paced, service-oriented environment, enjoys solving complex problems, communicates with empathy and professionalism, and is passionate about helping students achieve their educational goals. If you're energized by meaningful work and want to make a lasting impact on the lives of students and families, we'd love to welcome you to our team. Qualifications Bachelor's degree. 1 to 2 years of experience in a role that required similar competencies, including customer service, problem-solving, communication, and relationship management. Excellent customer service skills as well as excellent oral and written communication skills. Ability to collaborate and work with diverse populations. Commitment to excellent service. Ability to prioritize tasks and raise issues when necessary.