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Full Time\nFTE\t1 = 40 hours/week, 12 months\nIf time limited, duration date Department Hiring Range\t$33,540
$42,000\nEEO-1 Category\tProfessionals\nSOC Code\t43-9199
Office and Administrative Support Workers, All Other\nPosition Overview Be an Eagle
Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight.\nVisit NCCU.edu. Employee Benefits Employee Benefits available to NCCU permanent employees include the following and more: Accrued Vacation and Sick Leave\nCommunity Service Leave\nNC State

Health Benefits\nNCFlex
Vision, Dental, Flexible Spending Account, Life Insurance and more\n11-12 Paid Holidays\nTeachers and State Employees Retirement System (TSERS)\nOptional Supplemental Plans
401k, 403b, 457b and 457\nEmployee Assistance Program (EAP)\nCampus Recreation Center Discount\nUniversity Bookstore Discount and more.

Primary Function of Organizational Unit The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions' other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance Primary Purpose of Position The primary purpose of this position is to counsel students, parents and the public concerning the entire range of financial aid programs. The responsibilities of this position include determining student eligibility, advising students and parents of specific financial aid opportunities and responding to correspondence. The candidate will be expected to understand and apply federal, state and university policies and procedures and must also possess a general knowledge of the Student BANNER system. Required Knowledge, Skills, and Abilities Knowledge Requirements\nThe successful candidate must possess: Thorough knowledge of Federal financial aid regulations and programs, including: The need analysis process\nFinancial aid packaging in an automated environment\nU.S. Department of Education Title IV Delivery System Familiarity with automated financial aid database systems and Electronic Data Exchange\nProficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access\nUnderstanding of office policies and standard work procedures\nKnowledge of basic office equipment, including computers, copiers, fax machines, scanners, and calculators Skills Excellent analytical and organizational skills\nStrong written and oral communication skills\nExcellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high-pressure environment\nAbility to plan, prioritize, and organize workflow effectively\nCompetence in preparing professional documents and reports Abilities Work independently with minimal supervision\nTake initiative to see projects and assignments through to completion\nLearn, interpret, and analyze information to support decision-making\nExercise sound judgment and discretion in problem-solving\nCompile, file, and maintain documents in an orderly and professional manner\nAdapt to flexible work schedules as needed Minimum Education/Experience Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Master's degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment activities. Licenses or Certification required by Statute or Regulation n/a

Pre-Employment Requirements Pre-Employment Requirements:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.\nApplicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.\nFinal candidates are subject to criminal background checks, and education/license verification prior to employment.\nNorth Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Equal Opportunity Employer North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. Work Hours\t8:00am

5:00pm
Monday
Friday\nPosition required to work during periods of adverse weather or other emergencies\tNo\nCampus Security Authority Designated Position\tNo\nWork Location\tFully On-site (dedicated office at Duty Station)\nKey Responsibilities and Related Competencies Required Competency\tManaging Work Processes\nDuties Employee must review and verify student disbursement and origination reports to ensure RPAAWARD and RPALORD match.

Aid must be cancelled or decreased within three business days after report is distributed for student with less than half time class loads or zero hours.\nClear all CFLags, Loan Aggs with five days after receiving report of assigned alphabet. Required Competency\tDecision Making\nDuties Employee must meet 100% accuracy. Do Not create and Over Award or Over the Cost when keying aid to a student's record. Employee must operate within the given parameters of authority in giving information and making obligations. Employee must clear all over awards, over need and over Cost of attendance daily and notify the student via phone, mail or email when generating a bill for the same. Required Competency\tInformation/Records Administration\nDuties Employees are required to review and accurately interpret records and information in Banner and NextGen to respond to students and parents' inquiries. Employees must be able to collect data and input data in Banner or NextGen and perform associated tasks with the collection of those documents. Key comments on RHACOMM. Employees must adhere to university, state and federal confidentiality regulations. Scan and index documents in BDMS. In addition, file (daily, weekly or yearly) documents for each student in the appropriate office or area. Required Competency\tCoordination

Operations\nDuties Employees shall answer and respond to telephone calls from SSA office number, Finesse telephone symposiums and emails from the departmental email account(s) and personal email as it relates to student inquiries.

Respond to Chat inquiries as applicable. Review and access appropriate screens and systems to inform customers if documents are complete or incomplete and what is needed to complete the Financial Aid process or to respond to questions. Key comments on RHACOMM. Complete weekly reports, call campaigns and other duties as assigned. Required Competency\tCustomer Service\nDuties Employee must make every effort to assist students with financial need. Employee must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof. Employee must maintain the highest level of professionalism, reflecting a commitment to the mission and goals of NCCU. Required Competency\tProgram Management\nDuties Employee must be able to gain access and be able to effectively interpret the data in the following programs/systems: FAA, COD, NSLDS, Selective Service, BANNER, BDMS, FINESSE and NextGen to review students awards for accuracy, adjustments and overages.\nPosting Detail Information Posting Number\t

SPA01493P

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Financial Aid Counselor [POOL] NC Central University life insurance, flexible benefit account, paid holidays, sick time, 401(k), 403(b) United States, North Carolina, Durham 1801 Fayetteville Street (Show on map) Sep 10, 2026 Posting Details Position Information Position/Classification Title\tStudent Services Specialist

Working Title\tFinancial Aid Counselor [POOL]

Competency Level\tJourney

Position Number\t100510

Salary Grade Equivalent\tGN06

FLSA\tNon-Exempt

Appointment Type\tPermanent

Full Time
FTE\t1 = 40 hours/week, 12 months
If time limited, duration date Department Hiring Range\t$33,540
$42,000
EEO-1 Category\tProfessionals
SOC Code\t43-9199
Office and Administrative Support Workers, All Other
Position Overview Be an Eagle
Where Purpose Takes Flight!

Visit NCCU.edu. Employee Benefits Employee Benefits available to NCCU permanent employees include the following and more: Accrued Vacation and Sick Leave

Community Service Leave

NC State

Health Benefits
NCFlex
Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans
401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

The successful candidate must possess: Thorough knowledge of Federal financial aid regulations and programs, including: The need analysis process

Financial aid packaging in an automated environment

U.S. Department of Education Title IV Delivery System Familiarity with automated financial aid database systems and Electronic Data Exchange

Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access

Understanding of office policies and standard work procedures

Knowledge of basic office equipment, including computers, copiers, fax machines, scanners, and calculators Skills Excellent analytical and organizational skills

Strong written and oral communication skills

Excellent interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high-pressure environment

Ability to plan, prioritize, and organize workflow effectively

Competence in preparing professional documents and reports Abilities Work independently with minimal supervision

Take initiative to see projects and assignments through to completion

Learn, interpret, and analyze information to support decision-making

Exercise sound judgment and discretion in problem-solving

Compile, file, and maintain documents in an orderly and professional manner

Adapt to flexible work schedules as needed Minimum Education/Experience Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Master's degree from an accredited university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment activities. Licenses or Certification required by Statute or Regulation n/a

Pre-Employment Requirements Pre-Employment Requirements:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.

North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Equal Opportunity Employer North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran. Work Hours\t8:00am

5:00pm
Monday
Friday
Position required to work during periods of adverse weather or other emergencies\tNo
Campus Security Authority Designated Position\tNo
Work Location\tFully On-site (dedicated office at Duty Station)
Key Responsibilities and Related Competencies Required Competency\tManaging Work Processes
Duties Employee must review and verify student disbursement and origination reports to ensure RPAAWARD and RPALORD match.

Aid must be cancelled or decreased within three business days after report is distributed for student with less than half time class loads or zero hours.

Clear all CFLags, Loan Aggs with five days after receiving report of assigned alphabet. Required Competency\tDecision Making

Duties Employee must meet 100% accuracy. Do Not create and Over Award or Over the Cost when keying aid to a student's record. Employee must operate within the given parameters of authority in giving information and making obligations. Employee must clear all over awards, over need and over Cost of attendance daily and notify the student via phone, mail or email when generating a bill for the same. Required Competency\tInformation/Records Administration

Duties Employees are required to review and accurately interpret records and information in Banner and NextGen to respond to students and parents' inquiries. Employees must be able to collect data and input data in Banner or NextGen and perform associated tasks with the collection of those documents. Key comments on RHACOMM. Employees must adhere to university, state and federal confidentiality regulations. Scan and index documents in BDMS. In addition, file (daily, weekly or yearly) documents for each student in the appropriate office or area. Required Competency\tCoordination

Operations
Duties Employees shall answer and respond to telephone calls from SSA office number, Finesse telephone symposiums and emails from the departmental email account(s) and personal email as it relates to student inquiries.

Duties Employee must make every effort to assist students with financial need. Employee must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof. Employee must maintain the highest level of professionalism, reflecting a commitment to the mission and goals of NCCU. Required Competency\tProgram Management

Duties Employee must be able to gain access and be able to effectively interpret the data in the following programs/systems: FAA, COD, NSLDS, Selective Service, BANNER, BDMS, FINESSE and NextGen to review students awards for accuracy, adjustments and overages.

Posting Detail Information Posting Number

SPA01493P

Open Date\t08/27/2026

Close Date\t09/14/2026

Special Instructions to Applicants This is a pooled posting for the following position numbers: 100510, 100556, 100510, & 100540.

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Find & Apply For Financial Aid Counselor / Specialist Jobs in Durham, North Carolina

Financial Aid Counselor [POOL]