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Student Account Advisor University of Texas at Arlington - 4.2 Arlington, TX Job Details Full-time $37,600 - $48,000 a year 4 hours ago Qualifications Computer operation Wire transfer payment processing Email customer support Account maintenance Bachelor's degree in finance Basic math Presentations for conferences or internal meetings Academic institution experience In-person customer service Bachelor's degree in business Public speaking Bank transfers Employee orientation Mail distribution Mid-level Marketing management Refund processing 3 years Finance Financial operations management Accounting data entry Bachelor's degree Check payment processing Mail management Data entry Mail processing Experience at colleges/universities Deposits Productivity software Bachelor's degree in accounting Full Job Description Job

ID 16471

Location Arlington, TX Full/Part Time Full-Time Regular/Temporary Regular Salary The annual salary for this position ranges from $37,600 to $48,000. The final offer will be commensurate with the candidate's relevant experience and qualifications. Documents Needed to

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Resume Cover letter References (minimum of three) Purpose of Position The Student Account Advisor supports the effective operation of the Office of Student Accounts by leading and training front-line staff and student workers, presenting at New Maverick Orientation, resolving escalated inquiries in person and by email, and providing back-office assistance with payment transfers, hold removals, and accounting-related requests. This position promotes excellent customer service and helps ensure responsive, accurate support for the campus community. Essential Functions Serves as the primary troubleshooter for issues ranging from simple to complex, ensuring the campus community's needs are met. Provides training to all new staff while serving as a subject matter expert for reference. Acts as a liaison between front-line staff and Student Accounts Management. Provides professional, comprehensive, efficient, and courteous customer service while overseeing daily cashiering and financial operations. Ensures front-line staff accurately balance cash drawers at the end of each business day, process departmental deposits, analyze charges and payments, process vouchers and wire transfers, post payments, and manage interim deposits, cash replenishment, and change orders. Balances the vault and prepares the daily bank deposit. Performs and oversees a variety of accounting and administrative functions, including but not limited to processing credit card chargebacks, refund reversals, stop payment requests, returned checks, nursing and cash loans, class roll adjustments, and Flywire refunds. Oversees the student refund process, assists with third-party billing and collections, and processes and distributes all incoming mail. Leads campus marketing and outreach efforts to increase student awareness of Student Accounts Office services; presents information to both small and large audiences about student account services at New Maverick Orientation. Collaborates with the Student Money Management Center to coordinate student financial outreach initiatives across campus. Performs other duties as assigned. Required Qualifications Bachelor's degree and two (2) years of business, finance, accounting, customer service, cash management, or related experience, or six (6) years of an equivalent combination of education and experience. Preferred Qualifications Bachelor's degree in business, finance, or accounting and three (3) years of related experience. Higher education experience is a plus. Banking or financial institution experience preferred. Knowledge, Skills & Abilities Experience assisting customers by email and/or in person. Ability to multitask and excel in a fast-paced environment. Comfortable with public speaking. Computer skills, including Microsoft Office Suite, data entry, and basic math skills. Work Schedule Monday through Friday; 8:00am through 5:00pm Working Conditions May work around standard office conditions. Repetitive use of a keyboard at a workstation. Benefits Information Position is benefit eligible: Yes We are proud to offer a comprehensive benefits package to our employees at the University.

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//www.uta.edu/hr/employee-benefits PreEmployment Background Check It is the policy of The University of Texas at Arlington to conduct a pre employment background check on any applicant who is under final consideration for employment with the University. This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks. University Information The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 "Very High Research Activity" institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times' "Best for

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Colleges" and is the top university in North Texas for its graduates' salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 - including leaders at many of the 24 Fortune 500 companies headquartered in North Texas - UTA contributes an estimated $29 billion annually to the Texas economy. UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university's strategic growth and commitment to serving the broader community. This is an exciting time to join UTA and contribute to its bold vision for the future. EEO Statement It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University's compliance with this policy. ADA Accommodations The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email .