Find & Apply For Financial Services Sales Agent Jobs in New Castle, Delaware

POSITION SUMMARY

The position of Financial Services Representative is responsible for all functions related to the collection of payment on patient accounts for all sites. This includes reviewing patient accounts, identifying outstanding balances, verifying the accuracy of claims and balances, collecting payments, setting up payment plans, setting up and maintaining payment plans, and ensuring patient adherence to established plans. The Financial Services Representative will also support other departments to ensure thorough and timely collection of patient debt in compliance with company policies and procedures.

TYPICAL PHYSICAL DEMANDS

May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity is needed to use a calculator, keyboard, and other office equipment. Must be a critical thinker and problem-solver with great attention to detail. Excellent people skills and communication are required. Answer multi-line telephone system to service clients' needs.

TYPICAL WORKING CONDITIONS

Normal office environment.

QUALIFICATIONS

1. High School Diploma or GED required; additional education in healthcare, business, or a related field is a plus. 2. Minimum of 2 years of experience in medical billing/ collections required. 3. Strong understanding of Explanation of Benefits (EOB's) and understanding of copays, coinsurance, deductibles and compliance requirements. 4. Knowledge of electronic medical records (EMR) and medical terminology. 5. Excellent computer skills. Must be able to work effectively with common office software and medical records software. 6. Requires the ability to perform basic math functions and to assemble data into reports using spreadsheet programs. 7. Must have the ability to handle confidential information and sensitive issues. 8. Self-motivated with the ability to work independently and exercise sound judgment. 9. Excellent analytical and problem-solving skills. 10. Highly organized with the ability to prioritize tasks, manage multiple projects, and meet deadlines with minimal supervision. 11. Strong team player with effective collaboration skills across departments. 12. Outstanding verbal and written communication skills. 13. Ability to interact professionally and confidently with internal and external stakeholders at all levels. 14. Detail-oriented with the ability to manage multiple tasks and ensure consistent follow-through. 15. Demonstrated ability to think critically and take initiative in a fast-paced environment.

RESPONSIBILITIES

1. Communicate directly with patients regarding their financial responsibility for services received, including balances due after insurance adjustments (copays, deductibles, coinsurance, etc.). 2. Ensure collection activities comply with HIPAA, FDCPA, and Mini Miranda for outbound calls to patients with outstanding balances. 3. Successfully complete required competency testing at hire and annually thereafter, including HIPAA, FDCPA, Mini Miranda, and other compliance requirements. 4. Accept and manage active payment arrangements while processing payments via phone, mail, or electronic systems. 5. Initiate outbound calls to patients with outstanding balances to explain charges and request payment. 6. Establish and document payment arrangements in accordance with company policies and procedures. 7. Monitor and manage active payment plans to ensure patients are adhering to their agreed schedules. 8. Accurately document all patient interactions, payment arrangements, and collection efforts in patients' accounts. 9. Answer and respond to billing inquiries and correspondence from both patients and staff. 10. Meet or exceed established departmental metrics and key performance indicators (KPIs), including call volume, contact rates, payment resolution goals, and documentation standards. 11. Participate in ongoing performance reviews, KPI tracking, and quality assurance monitoring, and incorporate feedback into daily practices. 12. Maintain accountability for productivity and compliance expectations as defined by leadership. 13. Share tools, resources, and knowledge with the team to promote professional growth and process improvement. 14. Perform other duties as assigned to support BioTek reMEDys, Inc.

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person