Find & Apply For Financial Services Sales Agent Jobs in Dyersburg, Tennessee

CCC Call Specialist I - TN Park National Corporation remote work United States, Tennessee, Dyersburg 200 West Court Street (Show on map) Sep 14, 2026

Description Customer Care Associate (Hybrid)

Location:

ark, OH or Mount Vernon, OH

Schedule:

Full-Time or Part-Time | Requires availability between 7:00 AM and 7:00 PM, Monday-Saturday Park National Bank is seeking customer-focused professionals to join our Customer Care Center team. As the go-to resource for consumers and small businesses, our Customer Care Associates help customers navigate their financial needs while delivering exceptional service through phone, chat, and email support.

RESPONSIBILITIES LI

#Hybrid Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email

Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries

Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner

Complete and maintain related account maintenance

Complete research and resolve documentation errors or discrepancies

Cross-sell Bank services and supports all functions within the Customer Care Center

Provides information to customers on Bank policies, procedures and programs

Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved

Maintain and project the Banks professional reputation through professional and courteous interactions with customers

Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge

Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks

Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Deliver a consistent, high level of service within our Serving More standards

Other duties as assigned

COMPETENCIES

Interpersonal/Customer Service Skills

Written and Verbal Communication

Ability to understand and follow directions

Adaptable to change

Basic Computer Skills

Organizational Skills/Detail Oriented

Able to Multi-Task or Juggle Priorities Why Join Park? Hybrid work opportunity

Comprehensive paid training program

Career growth and advancement opportunities

Supportive and collaborative team culture

Exposure to a variety of banking products and services No banking experience? That's okay. Strong customer service skills, communication abilities, and a desire to learn are highly valued. What You'll Do Assist customers via phone, live chat, and email

Support Online Banking, Mobile Banking, Bill Pay, debit cards, credit cards, and account services

Research and resolve customer inquiries and account issues

Maintain customer account information and documentation

Recommend appropriate banking products and services

Meet service and performance expectations while providing exceptional customer experiences Qualifications Required High school diploma or equivalent

Strong customer service and communication skills

Basic computer proficiency

Ability to multitask and adapt in a fast-paced environment Preferred Banking experience

Contact center or customer service experience

College coursework in a business-related field Hybrid Work Requirements Candidates must reside within a commutable distance of either our ark, OH or Mount Vernon, OH office and be able to reliably attend all required onsite training and scheduled in-office days. Schedule This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5-40 hours per week. Training & Onsite Schedule 4-week training program (Monday-Friday, 8:00 AM-5:00 PM)

First 90 days: onsite Monday, Tuesday, and Friday

After 90 days: one required onsite day per week Remote Work Requirements Reliable internet service with a minimum download speed of 100 Mbps

Cellular hotspots and Mi-Fi devices are not acceptable Join a career-minded team dedicated to helping customers achieve financial well-being while building your future with Park National Bank. Physical Requirements This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.