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Overprovisions Representative Staffmark Group $16.18-$16.18 life insurance, 401(k) United States, Tennessee, Knoxville Sep 03, 2026 Now hiring for an

Overprovisions Representative Location:

Knoxville, TN Pay Rate:

$16.18 per hour

Schedule:

Monday-Friday, 8:00 AM-5:00 PM Problem Solver? Listener? You'll Fit Right In Looking for Overprovisions Representative jobs in Knoxville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. Education Requirements High school diploma or GED required.

Additional customer service, business, or office training is beneficial. Experience Requirements Six months of medical billing experience preferred

Proficiency with Microsoft Office

Accurate 10-key by touch and typing speed of 40-45 WPM

Strong written and verbal communication skills

Excellent organizational and multitasking abilities Job Duties Process refunds for Medicare, Medicaid, Champus, Federal, and other accounts

Assemble and submit documentation for refund approvals

Answer customer service calls and assist with account inquiries

Contact insurance carriers and guarantors regarding credit balances and payment issues

Handle correspondence related to credit balances and refunds

Process payment transfers and research canceled checks

Retrieve and process NSF checks from secured websites

Investigate unidentified payments and account discrepancies

Report recurring account processing errors

Maintain knowledge of ETM systems and procedures

Support special projects and additional duties as assigned Preferred Qualifications Previous customer service, call center, retail, office support, or administrative experience is preferred.

Experience working with CRM software, order processing systems, or customer databases is beneficial.

Bilingual communication skills may be considered an asset depending on the position.

Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Overprovisions Representative. Physical Capabilities Ability to remain seated or stand for extended periods while assisting customers.

Frequent use of computers, telephones, and standard office equipment.

Ability to communicate clearly with customers, coworkers, and business partners.

Ability to perform repetitive keyboard and data entry tasks throughout the workday. Benefits Competitive Weekly Pay

Comprehensive Benefits including medical, dental, and vision coverage.

Life Insurance and Disability Insurance for added peace of mind.

Optional 401(k) Plan to help you prepare for the future.

Supportive Team Environment focused on professional growth and customer success. "The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate Good vibes, good pay, good people. Join us - Apply here. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.